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Terms & Conditions

Payment

All contracts of sale made by Luzerntech shall be deemed to incorporate these Terms and Conditions.
All orders are subject to acceptance and availability of the goods ordered. Luzerntech reserves the right to refuse an order placed.

Luzerntech only accepts payment made via Paypal. Please open a Paypal account prior to bidding on our auctions. Unfortunately, Luzerntech is unable to accept any other method of payment. .
The customer undertakes that: all details provided for the purpose of purchasing goods or services offered are correct, and that the PayPal account used to make a purchase is his/her own account or his/her company's account, that he/she is authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services ordered. The seller reserves the right to obtain validation of PayPal account before providing any goods or services. In the event where doubts remain as to the validity of the information provided, Luzerntech reserves the right to request identification from the buyer such as a valid Driver's Licence, Passport or National Identity Card. Failure to comply with this request may result in the cancellation of the order.

In the event of payment not being received within 7 days of close of auction, the checkout will be closed and an Unpaid Item Dispute automatically filed via eBay.

All sales are VAT inclusive, calculated at the applicable rate, in compliance with the EU Distance Selling Directive. For your convenience, a VAT invoice will be enclosed with your order. Please ensure that the information supplied at checkout is correct as VAT invoices cannot be modified once issued.


Shipping and Insurance

Luzerntech are only able to deliver to the Main land UK & Ireland.

Shipping Costs can be calculated by clicking on the Shipping Calculator.

We are happy to combine purchases for certain products at an additional cost (use shipping calculator to calculate exact costs).

Unfortunately, it may not be possible to combine certain products due to weight, size, or value.

All combined orders must be completed within 7 days of the auction closing, otherwise the checkout will be closed and all orders cancelled.

Orders cannot be changed or modified once checkout has been completed.

Luzerntech offer a collection service on some of our products from our Dublin warehouse only on Wednesdays between 5-7pm. Customers who select customer collection in the checkout will receive an email detailing collection details & directions.

We endeavour to dispatch orders within 3 days of receipt of payment unless otherwise stated in the advertisement. Please contact customer.care@luzerntech.com if you have not received a Dispatch Notification within the specified timeframe.


Delivery

Please supply an address where delivery can be accepted between 9 am and 5 pm Monday-Friday. Please note that if you are paying via PayPal the "Ship To" address MUST be the sames as your confirmed address in PayPal.

Delivery information will be supplied at time of dispatch. If delivery is made via DHL, please follow the progress of your shipment and contact DHL if any problems arise. Delivery via DHL to the UK should take approximately 3 working days. However, Luzerntech cannot be held liable or provide recompense for deliveries which exceed this timeframe.

For deliveries made via the Postal Service, please allow 5 to 15 business days for receipt of your item. If item is not received after 15 business days customers should check with their local post office prior to contacting Luzerntech customer service team at customer.care@luzerntech.com  

For deliveries made via the Royal Mail, please allow 7 business days for receipt of your item. If item is not received after 15 business days customers should check with their local post office prior to contacting Luzerntech customer service team at customer.care@luzerntech.com  

The customer will be liable for any further costs incurred by Luzern for any items returned to Luzerntech due to non delivery.

A 5% restocking fee may apply to unclaimed items.

Upon delivery of the goods, the Customer will be asked to sign a Proof of Delivery to acknowledge safe receipt. It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. Luzerntech shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery and signs the Proof of Delivery without amendment.

Please notify Luzerntech in writing of shortages or damage within 24 hours of receipt.


Correspondence

Our primary method of communication is via email. We endeavour to respond to emails as effectively and efficiently as possible during normal working hours (Monday-Thursday 8:30 am-5 pm & Friday 8.30 am -4 pm). You will receive an automated email upon receipt of a satisfactory payment and also at the time of dispatching your order. Please ensure that you have supplied us with a valid email address and check your emails frequently until satisfactory completion of your order.

By purchasing a product from us on our eBay store you agree to us contacting you regarding promotions and offers on our other store luzerntech.com. You can unsubscribe to this mailing list via any communication you receive in the future.


Complaints

Luzerntech undertakes to address all complaints as expeditiously as possible and will continue to communicate with the customer until the issue has been resolved. Contact details are as follows:

eMail: customer.care@luzernsolutions.com

Phone: UK  +44    (0)  203 3185 987
            IRL  +353 (1)  811 90 80

Returns:

No Quibble Returns:
We accept ‘No Quibble Returns’ within 7 (seven) calendar days of receipt of your order. You will be refunded the price of the product (inc VAT) + your shipping cost, provided that the item is received intact and in a resalable condition. Please note customers are responsible for charge/cost associated with returning the product back to Luzerntech. Please follow the Returns Procedure outlined below.

Faulty/defective product:
Luzerntech is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. If you have a faulty product and it is still within its warranty period (refer to product listing for warranty period) we offer customers the choice of a suitable replacement if available or a full product refund (Inc VAT) + your original shipping costs. Luzerntech reserves the right to refund the purchase price of the product (Inc VAT), along with the original freight cost. Please follow returns procedure outlined below. Items should be returned by traceable methods of shipping and adequate insurance cover should be taken out by the customer. We regret we are unable to ship advance replacements. Luzerntech does not offer a walk in replacement service.

 

Returns Procedure

If an item develops a fault within the warranty period, please email customer.care@luzerntech.com in order to obtain a Return Material Authorisation number, (RMA). Please type RMA Request in the subject bar of the email and include your order number & a brief description of the product fault in the email. Please clearly write the RMA number on the outer packaging of any items being returned. All RMA numbers are valid for 14 days from the date of issue. Unfortunately, we are unable to process any returns not displaying a relevant RMA number or an expired RMA number.

Luzerntech cannot accept responsibility for returned items which are lost in transit. The customer should, therefore, ensure that adequate insurance cover has ben taken out on any product being returned to Luzerntech.

Contact Details:
eMail: customer.care@luzernsolutions.com

Phone: UK  +44    (0)  203 3185 987
            IRL  +353 (1)  811 9080

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