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Warranty Information

New Products:
New Products are supplied with a one year warranty unless otherwise stated in the advert. In some cases new products are supplied with a manufacturer’s warranty, again this will be stated in the advert.

Refurbished Products:
This refurbished product is warranted to the customer as free from defects in workmanship and materials, (except where an item is advertised and sold as a blemished item) under normal use for a period of 90 days from the original purchase date. Where a refurbished item is advertised and sold as blemished, the blemish shall not constitute a warranty claim against the seller.

Exclusions:
The warranty excludes (1) physical damage to the surface of the product, including cracks or scratches to screens or outside casing (2) damage caused by misuse, neglect, improper installation or testing, unauthorized attempts to open, repair, or modify the product, or any other causes beyond the range of intended use (3) damage caused by accident, fire, power changes, other hazards, or acts of God; or (4) use of the product with any third party device or service if such device or service causes the problem.

Defective Products:
If a defect does occurs during the period of the warranty, you should contact us as soon as possible at customer.care@luzernsolutions.com We reserve the right to offer either a replacement (where possible) or refund. Replacement products will be of the same grade/condition as the defective item. The replacement unit is warranted for a period of 1 year for a new product or ninety (90) days for a refurbished from the date of shipment, or through the end of the original warranty, whichever is longer.

Contact Details:
eMail: customer.care@luzernsolutions.com

Phone: UK  +44    (0)  203 3185 987
            IRL  +353 (1)  811 9080

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