If you are not happy with your purchase from M6 Footwear, simply return it for a refund.
We offer this simple policy as we appreciate you are buying from the internet and you are unable to try the shoes on before making the purchase.
We offer a 30 days returns policy, this is the time passed since receiving the item.
We offer a refund only service and not a replacement service, this leaves you free to re-order a different size/style if that’s what you want as a fresh new order. We operate this way for various reasons mainly as it simplifies things and logs your new order on our system prioritising it. You will then get a new tracking number emailed to etc...
Unfortunately we cannot cover your return postage costs unless the item is faulty, if this is the case you will need to return the item to us using a Royal Mail tracked service and we will refund this cost upon receipt.
Once your returned item has arrived back to us we will need to find your order details on our system so we can issue your refund so please enclose the packing label associated with the item to be returned.
Your goods will need to be in the original packaging and be in perfect unused condition, we don't accept returns if there are any marks or signs of wear so be careful when trying the item on. If you have laced the shoes when trying them on then please unlace them before sending them back. Please make sure if all packaging paper, stickers, spare laces and tags are still attached where necessary as without this the item will not be able to be re sold.
4 easy steps to make a return:
- Jot down a brief reason for the return at the bottom of the packing note label.
- Put the packing note label in with the shoes and re-wrap the shoe box.
- Write our address stated below on the package.
- Take to your local post office and send them using a Royal Mail signed for packet.
Once we have received your item back we will make the refund to the payment method used in the first place. (paypal or credit/debit card)
Our Returns address is:
7 Housham Hall