Canadian Shipping:
MBW ships several orders per day to Canada. Shipping there is very cost effective and very quick. It is 1.5 times the US shipping costs found in our online catalog. Transit time is short too. Canadian customers are also responsible for clearing customs on their end.

Customs and Clearance:
You will be responsible for clearing customs upon receipt of your order at the port. The customs tariff depends on the country you reside in. You can contact your local customs department to inquire about customs duties (tariffs) on furniture imported from the United States. If you are purchasing an antique piece that is 100 years or older, then most countries exempt such items from duties, but please do your homework to be on the safe side. We cannot estimate customs duties, so please contact your local customs office.

International Buyers – Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. We do not mark merchandise values below value or mark items as ‘gifts’ – US and International government regulations prohibit such behavior.

1. Upon receipt of your shipment, do not sign off to the driver until you have carefully inspected the package. Signing off to the driver means that you have received it in good condition. Do not sign off for the package if the item is not on a pallet or the package looks damaged or worn from mishandling. If the driver delivers your package and it is not on a pallet or it looks like it has been mishandled, please make the driver wait until you have unpacked the item and inspected it. The driver in this case is obligated to wait until you unpack before signing off to him. If an item is not on a pallet, this means that the delivering carrier removed the pallet to make room in the truck. Based on our agreement with them, they are not allowed to do so and you have the right to refuse the shipment or the driver must wait until you inspect it before signing off. The best way to protect yourself is to have a camera ready to take pictures of the package when it arrives to you. Take as many pictures as possible if you feel that the package has been mistreated or is not on a pallet when it arrives. In this case if you decide to refuse the shipment because of damage, then the carrier will not charge you to ship it back to us. In order for them to ship it back free of charge to our warehouse, you must have the driver sign off that the package was damaged or mistreated in transit. Please follow these guidelines carefully in case you need to file a claim or refuse a shipment. If you have any questions about signing off for a shipment from us, please call us at (404) 696-2399 or email us
   By not using MBW's optional insurance, buyer is responsible for settling any damage or loss claims with the shipping company directly. MBW CANNOT intervene in this case and will not cover any damage. By not using MBW optional insurance, customer agrees that once the order leaves MBW warehouse, it is no longer MBW's responsibility under ANY circumstances. Buyer will also be responsible to pay the shipping costs of the replacement item from our warehouse to buyer's destination.

MBW MUST BE NOTIFIED OF CLAIMS IN WRITING WITH PICTURES AND DETAILS WITHIN 30 DAYS OF RECEIPT OF SHIPMENT.

All shipping rates are standard curbside delivery rates. This means that the driver will place your package outside your door. Someone must be present to accept buyer’s shipment, as the driver cannot release it without it being signed for. The delivering carrier should call you at least 24 hrs in advance to coordinate a delivery day and time. They will give you a time window for arrival. Seller cannot be responsible in the event of poor coordination/timing of the delivering carrier. Once the shipment leaves our warehouse it is out of our control, we can however intervene at buyer’s request. Buyer must contact us to intervene in case of problems with the carrier. For larger items being delivered to the buyer, buyer might need to help the driver unloading from the truck. Please be prepared to assist the driver even for smaller sized packages as it is recommended to avoid risk of damage when unloading. If you require inside delivery rates please email us for a quote or contact one of the shipping companies below: The companies below are professional blanket wrap companies that will deliver inside your home. Please ask them about their services when calling. Seller cannot be responsible for any problems or miscommunications from any of the below listed shipping companies.

1. Craters and Freighters: 770-955-7300
2. Plycon: 404-696-8030 ask for Debbie
3. Armstrong Relocation (2100 LB min): 800-765-0302 ask for Kelly Evans
4. Pak Mail: 770-426-9811
5. The Packaging Store: 770-936-0004
6. McCollisters: 1-800-624-2132
7. Bekins: 770-449-6900
8. Coleman: 770-306-8391

RETURNS:
We accept returns for store credit only. The amount of credit will be equal to the purchase price paid by the buyer. Credits are valid for a period of 1 year from the date issued. We do not issue credit or refunds on shipping and handling costs to or from your destination. Buyer will also be responsible to pay the shipping costs of the replacement item from our warehouse to buyer’s destination. Please note, per state law, mattresses and box springs are non- returnable. We try at all costs to avoid returns, please make sure you ask as many questions as possible before placing an order as returns can get costly and time consuming for the buyer. Before issuing store credit we must receive the returned item in the same condition as when it left our warehouse. Buyer will be responsible for properly packing the item for return shipping. The packing must be professionally done and the package must be strapped to a pallet to meet our carrier safety requirements. In the event the returned item arrives damaged, we will deduct the repair amount from your store credit until the damage claim funds have been issued to us from buyer or carrier. It is the buyer’s responsibility to file the claim for damage. Please be advised that if the item arrives damaged due to improper packing, the claim for damage will be denied. After the item to be returned is completely packed, please call us at (404) 696-2399 so we can fax or email you the completed Bill of Lading required by the driver picking up. Above is a list of companies that you may call in case you need to ship an item back to us: The companies above do not require that you pack the item. They will pick it up, pack it and ship it back to us. Any cancelled order will be subject to a restocking fee equal to 10% of your order amount or $75.00, whichever is greater.