·        First contact should be done within 3 days and payment should be done within 7 days after purchases or closing of auctions, unless you had contacted us and we agree other date; otherwise, business will be considered null and item will be re-listed;

·        Returns with refunds are accepted for full money back and for genuine reasons only (item not as described). If your item arrives broken (not often, but it happens), please contact us before taking any other action. We ask, if possible, that you send us a photo of the object, in order to take the appropriate procedures at post office, to substitute the item, to refund you or to present a alternative solution. Please contact us to return your item as soon as possible and within 10 days;

·        We guarantee you will be 100% satisfied with your item(s) or we'll refund your purchase price in full upon safe return of the item(s) in original condition within 10 days. All sales come with this policy, no questions asked;

·        We do not pay shipping, handling and insurance costs at returns;

·        In case of return or refund we do not charge you a re-listing fee;

·        Items must be returned with appropriate handling at appropriate unopened package (similar to those you've received);

·        If your item arrives damaged, please contact us and we will resolve everything at costumer’s best convenience. But DOA (Damage on Arrival) should be reported within 1 business day from the arrival date. No exceptions, please!

·        We refund all legitimate situations (items not corresponding to description, items that you don't like);

·         If the auction ended and the highest/winning bidder chooses not to pay for it, we will follow eBay's policy by opening an unpaid dispute, in order to recover our listing final value fees;

·         Before everything else, if something is wrong and before leaving any negative or neutral feedback, talk to us first! We will manage it to guarantee your satisfaction and a fair solution.