|MODIA Shipping Policies
For Online Orders: Products purchased online are shipped via FedEx ground service. Larger size orders may be shipped via motor freight such as FedEx National or Yellow Freight or R&L Carriers. Optional expedited FedEx air delivery for next day or two or three day service is available. Shipments via FedEx Ground or motor may take up to seven (7) days for delivery. Larger and over-sized items are subject to curbside service only. Additional charges are applicable for in-side residential delivery. These additional charges vary according to the shipping weight of your order. All orders can only be delievered on the ground floor; customers are responsible for arranging their own method of transporting purchases to any level above the ground floor. Customer will receive less than full credit on any merchandise returned to MODIA | Home Theater Store as “refused” or undeliverable” (except freight damaged goods). The amount of chargeback to customer will vary according to the cost of return shipping charges incurred by MODIA | Home Theater Store. To ensure quality service, MODIA | Home Theater Store request you to inspect your order for any physical or concealed damages at the time of accepting the shipment. To look for concealed damages during the transportation, we ask that you lift the package for any noise arising from internal damages or broken parts. Also, any compression marks on exterior packaging is indication of concealed damage. In this case, you may open the carton an inspect it in the drivers presence to ensure the unit is not damaged. Any order, concealed or known damaged by freight carrier must be refused at the time of delivery with proper refusal notation on bill of lading. You will be responsible for filing a claim with freight carrier should you accept any orders with concealed or known damages without making any remarks on bill of lading or drivers receipt while accepting the shipment.
All shipments require signature at time of delivery.
Estimated delivery time is provided by Freight carrier as MODIA | Home Theater Store will not be responsible for any delays in order delivery caused by the freight carriers.
For security reasons, MODIA | Home Theater Store may not allow change of address once order is already shipped.
You may contact 800-877-2900 should you have any questions regarding any information stated above.