Sales Agreement:
By winning or buying our item(s) you agree to the following terms:

Payment Methods:
We accept PayPal, Visa, MasterCard, American Express, and Discover

Domestic Shipping & Canada:
We sometimes offer "Free Shipping". Free Shipping is only available on specific ITEMS shipped to physical addresses in the 48 US. States. International, Expedited, PO and APO Box orders, and orders shipped to Alaska, Hawaii, Puerto Rico and the US Virgin Islands DO NOT qualify for Free Shipping.

Shipping occurs Monday through Friday excluding all holidays. For your convenience, we offer a broad array of shipping options which include:

• Standard Shipping: Ships out in 3 business days and arrives in about 7-9 days from the shipping date.
• Priority Shipping ships in  2 business days and arrives in 4 to 5 business days on average.
• Express Shipping ships in 1 business day and arrives in 1 to 2 business days.

International Shipping:
For multiple purchases, our checkout system will determine the S&H based on shipping profiles shown in each auction whichever is higher. All additional shipping discounts will be applied automatically.

Countries we shipped to: Australia, Austria, Brazil, Belgium, Denmark, Finland, France, Germany, United Kingdom, Ireland, Greece, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden and Switzerland. Please note that USPS, Fedex or UPS will avoid brokerage fees. No expedited services are available for International Shipping.

You are still responsible for all Taxes & Duties - which will be charged upon delivery. All international shipments are thoroughly inspected to assure perfect product fulfillment. These will not be marked as a gift. Returns will not be accepted for international shipments.

International Shipping: takes 9 to 22 days to arrive.

Local Sales
We are not a retail store, therefore no pickup is available.

Shipping Carrier / Time:
 All orders are shipped in three (3) business days after the payment has cleared. Please note that all our hats are hand made and hand blocked so some items may take longer to ship due to inventory availability, or a "Holiday Rush" - so please be patient. We ship via UPS or US Postal Service, the choice of carrier is based on the final shipment weight and size. The choice of carriers is the sole discretion of Ultrafino Panama Hat. Please verify your address during checkout. We are not responsible for any wrong or undeliverable addresses.

If you provide a PO Box, an APO box, or an address in Alaska, Hawaii, or Puerto Rico, your item must be shipped via USPS Priority Mail with delivery confirmation. This takes up to 3 to 5 mailing days including Saturday via USPS. You will receive a tracking # from us via email for UPS or USPS shipments, but these will not include package insurance.

100% Buyer Satisfaction Guarantee:
We offer a 100% SATISFACTION GUARANTEE! If you’re not completely satisfied with your purchase, we will refund 100% of your purchase price (less shipping costs), in accordance with our “Returns, Exchanges & Refunds” policy found below, or any special terms found on the actual listing.

Style and size Availability:
All sales are subject to availability.  In the rare event that we cannot provide you with the item that you have won or purchased, we will promptly refund your payment in full.

Returns, Exchanges & Refunds Policy:
All Returns, exchanges, or refunds MUST BE INITIATED WITHIN THREE (3) DAYS OF RECEIVING THE HAT OR ACCESSORIES. No exceptions. All returns must be PRE- APPROVED BY US IN WRITING. All items approved for return MUST have an RA (Return Authorization) number.

You may return any unopened/unused item in its original condition with the invoice, original tags, reason for return & original packaging, with 3 days of your receipt.

Unless otherwise noted on the actual listing, we will refund 100% of the purchase price, however the Buyer shall be responsible for ALL Shipping and handling (to and from) and any Insurance costs -These cost are NOT refundable.  When the item includes "Free Shipping", the Buyer is responsible for the shipping & insurance costs required to return the product to us.  Items which are returned to us without our written approval or a RA number, will not be accepted, and returned to sender at sender's expense. Please note that there are no returns, exchanges or refunds on any promotional, marked down sales items, blowout, or closeout auctions / sales - these sales are final.   Some listings may require a restocking fee on any returns - please read the listing carefully prior to bidding and/or buying. Returns  may be subject to a 30% restocking fee. All returns, refunds, or exchanges are subject to Ultrafino Panama Hat approval.

We cannot accept returned hats if they have been worn or if they are damaged.  Make sure the box you are returning the hat in is in good condition. If the box was damaged in shipping, use a new box. Pack the hat carefully .We are not responsible for item(s) damaged in shipping. If you choose not to pay insurance for shipping we are not responsible and will not accept a return, refund or exchange of damaged item(s).

Business Hours:
Monday to Friday - 9:00 am to 4:00 pm (PCT). If you need to contact us please send all inquiries to: info@ultrafinopanamahat.com