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STORE POLICIES
1. All items come with a 3 month manufacture warranty against manufacture defects. You may return an item up to 30 days from ship date on non warranty unwanted item returns.
All Returns must be accompanied by an RA# (Return Authorization Number) call or email us for an RA number.
All returns without an RA # clearly written on the outside of the return box will be refused.
2.Motorchrome has a "you mount it, you own it" policy except for warrantee.Unwanted items returned within 30 days that are scratched, bolted on or incomplete will not be credited.
3.All returns must be shipped prepaid freight -No COD's accepted. Motorchrome does not pay return shipping costs for returned unwanted or warrantee items.
4.All warrantees are subject to Motorchrome's discretion on a repair or replacement basis.
5.All returns not on a warrantee/exchange basis (unwanted items)are subject to a 15% handling/processing fee to cover box,packaging and eBay fees related to your order . If you have ordered incorrectly by mistake and are exchanging items this fee will be waved. Do not purchase the new exchange item thru eBay or this fee will apply
6.All returns that are in good conditon upon reciept back to us will be issued a store cedit for the original purchase price.
7. Positive feed back will be left upon payment confirmation and a tracking number will be sent with all shipments. Motorchrome.com reserves the right to change to the shipping carrier of our choosing either USPS or UPS for either speed or necessity.This does not increase the shipping price to you
Motorchrome reserves the right to refuse service to anyone attempting fraudulent transactions or by our discretion that has left false feedback on our Ebay account. If you do not pay for your auction or item we will file for a Final Value Fee Credit thru Ebay as it is our only recourse to recover our costs realted to your purchase from Ebay. EBay in turn will put a strike on the offenders record. We do not agree with Ebay policies regarding this, but these are their rules, unfortunately. (We urge Ebay customers to only bid or buy items they truly want to purchase) This does not apply to our website.
8.Shipments can only be sent to the billing address of the cardholder, or address listed in eBay.Prior arrangments can be made to ship to a alternate location ( example to your mechanic )but these shipments must choose shipping insurance. Motorchrome does not accept responsibilty for shipments made to out of date eBay information on your eBay acccount. If the carrier cannot deliver your item to you and it is returned to Motorchrome.com the customer will be responsible for any fees related to reshipping their order to them.
Returned goods damaged by carrier on return shipments will be solely the responsibility of carrier and customer. In the event that you need to return an item. Package it carefully, enclose a copy of your invoice with the item marked and a breif explaination of the problem.You can only return items that have been discussed when the RA# was issued. You will need to call us if there are any additional parts you need to return. You must put the RA# clearly on the outside of the shipping box for it to be accepted at our facility. Any Customers who returns 3 items or more within a 3 month period of time that are unwanted will be blocked from future purchasing.
9.We STRONGLY recommend to International customers that they check with their local customs office before bidding or buying so there are no surprises in customs fees upon there parts arrival. Motorchrome.com does not pay customs fees
10.Motorchrome does not do expedited shipping. Motorchrome does not take responsibility for any time frame issues regarding shipping other than our posted handling time from our location (if your item does not show up when the carrier says it should, it is the responsibility of the shipping carrier not MotorChrome.com).
11. Insurance is optional on all Motorchrome.com purchases.There is free shipping insurance on UPS shipments under $100.USPS does not offer insurance on their first class shipping option. If you choose FIRST CLASS USPS as your shipping method do not choose insurance.Shipping is included in the shipping price for International customers. For domestic customers if you do not pay for insurance and your item is lost or damaged it is not the resposibility of MotorChrome.com to replace the item or shipping cost.Orders in transit cannot be canceled and if refused because of shipping delay caused by the carrier will be subjet to a 15 % restocking fee upon their return to Motorchrome.com
12. Leaving negative or neutral feedback voids all warranties and return privileges no exceptions
Techincal assistance for orders is available Monday thru Friday 15 hours a day from 6am to 9pm Pacific Time (9am to 12pm Midnight Eastern Time).To help assure that you get the right parts for your vehicle the first time / every time, feel free to call us first for help!
Thank You for your business
If you have any questions regarding our policies please E-mail us at michele@motorchrome.com.
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