MRX Products Inc. want to offer a way to avoid trouble for our clients, so you can always return any item to us within 15 working days of receipt of the original request for a full refund or exchange, if items are not used, new and with original tags and packaging. We now offer free returns only in America - If your item was shipped through our transport agency.
Once the order arrives at our warehouse, a member of our customer service team will contact you within 24 hours to tell you that we have received your items in our store and help solve your problem. If you need to return a product, please call or send us an email to inform us. Also, don't forget to add your invoice number so that we can issue delivery notes back to our system. This allows a quick processing of receipt and its management.
Are products bought under warranty?
Yes, all items noted in the description comes with a manufacturer's warranty. This is for manufacturing faults only and does not cover damage caused by user misuse or wear. This does not exclude your statutory rights.
What if I bought the wrong size?
If you receive an item from us and find out that it is not the size you ordered or its not properely fits then make sure it is unused and always retains its original packaging and labeling intact. Please send the item back to the address below alongwith bill. Upon receiving the return we will process the refund or exchange. If a change is necessary, you are responsible for postage according to the original cost of the order.
What if I do not like the product you have received?
We always hope that customers will be pleased with the products they buy from us, but if you get any item you are not satisfied you can return to us within 15 days of delivery for a full refund or exchange, you will be responsible is the cost of postage to return the goods to us. You have a legal obligation to take care of the products while they are in their possession and can only accept items for return if used and have all original packaging and labels.
What if there is a defect in the product you have received?
If you have received a product that is damaged or has a fault somehow return it to us within 15 days of delivery with tags and original packaging, including your receipt for return postage. If we agree that there is a factory fault with the product or damage caused by ourselves then we will offer a full refund including postage or exchange.
Where do I return products?
Please send all returns to us at:
Mrx Products Inc
260 47th Street
Brooklyn, NY 11220
or Fill The Online Return Form.
What if I want to return a product after 15 days?
Normally we can not offer refunds or exchanges on the latest products 15 days after delivery if it is not a manufacturing defect is covered by the manufacturer's warranty. In this case please call us at 1(347) 977-3215.
How long does it take to get my refund?
We strive to process all refunds as soon as possible and all refunds will be paid within a period of thirty days. However, we try crediting your account or the same day or the next business day (excluding weekends and holidays) after we have received the goods. Refunds can only be processed once the goods have been returned to us.
Normally it is made by the same method of payment you originally made payment with restitution payments.
What if I live outside of America?
As an international client, you can return your package using any postal service. Note: You'll need to cover the postage yourself. We offer free returns of America and will be attributable to a discount rate of only $ 0.00 will be deducted from any refund due.
To request this service please email our customer service team in firstname.lastname@example.org, who will be happy to help you further. The customer service team will send you an e-mail with a return data and postage label that will need to print and attach to the parcel before sending the product to us. The package is still your responsibility until it reaches us - remember to ask for proof of postage, so if your package disappears in the mail have proof that you have sent.
Note: It can take up to 21 working days (excluding weekends and holidays) to return to be delivered to our warehouse in America, depending on your location and postal service you use. Once the item arrives at our warehouse, a member of our customer service team will contact you within 24 hours to tell you that we have received your items in our store and help solve your problem.
If you need help or advice when any product is returned, please call our customer service team on 1(347) 977-3215 for more ways to contact us please click below.