 |
| Q:How do I get the combined shipping discount? |
|
| A:Your discount will be refunded via paypal after all of your purchases are complete. Please include a note in paypal for all of your additional items to ensure you receive the refund. |
| Q:Do you ship to Canada? |
|
| A:Yes! Shipping to Canada is $20 for the first pair and $10 for each additional pair for shoes. Boots ship for $25 for the first pair and $10 for each additional pair. |
| Q:Do you ship WorldWide? |
|
| A:Yes! International shipping (except Canada) is $30 for the first pair and $15 for each additional pair for shoes. Boots ship for $35 for the first pair and $15 for each additional pair. |
| Q:Do you combine shipping? |
|
| A:Yes! Shipping for SHOES is $9.99 for first pair and FREE for each additional pair for contiguous US residents using a physical address. Shipping for BOOTS is $12.99 for first pair and FREE for each additional pair for contiguous US residents using a physical address. |
| Q:What is your return / exchange policy? |
|
| A:Satisfaction is guaranteed! If you are not happy with the item, please send it back in the condition received, and we will refund the purchase price. If you wish to make an exchange, your replacement will need to be purchased separately to ensure availability. |
| Q:When can I expect my order to arrive? |
|
| A:Approximately 5 business days for most domestic orders. |
| Q:How will my order be shipped? |
|
| A:Domestic orders are shipped with USPS Priority Mail or FedEx Ground depending on the size, weight and delivery address of the order. International orders are shipped via USPS Priority Mail International. |
| Q:When will my order ship? |
|
| A:Most orders are shipped within one business day of your payment clearing our account. |
| Q:What size do I need? |
|
| A:Please see the size chart link in the listing. |
| Q:Do your shoes run true to size? |
|
| A:Yes, unless otherwise noted in the listing. Please note, Pleaser and Demonia shoes only come in full sizes. If you are between sizes, we suggest you go up to the next size. |
| Q:What is the measurement of a particular shoe? |
|
| A:We are very sorry but due to our volume of sales, We are unable to supply measurements in a timely manner. Please see the size chart link in the listing. |
| Q:Where is my item being shipped from? |
|
| A:California. |
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