FAQs

What can I buy from MacMall?
MacMall sells Mac computers, Mac accessories, Mac software, iPods, iPod/iPhone/iPad accessories and consumer electronics to consumers, creative professionals and businesses.

Is there any advantage buying from MacMall?
MacMall Is the #1 Apple Direct Reseller. As such, we sell more Apple-branded products than any other direct Apple reseller. We’ve been supplying Apple products to Apple enthusiasts since 1991. No other Internet retailer/catalog company can match our knowledge and experience. MacMall has hundreds of employees focused on the Apple market, unlike our major competitors who just have a few. In addition, our close relationships with a myriad of companies in the computer and consumer electronics industry allow us to negotiate incredible exclusive deals and pricing on hundreds of state-of-the-art products. We pass these deals on to you with special prices, value savings, free bonuses and exclusive bundles you won’t find anywhere else!

Do you also carry professional products?
MacMall is the Mall with it All
We have an extensive selection of Mac computers, Mac accessories, Mac software, iPods, iPod accessories and consumer electronics. Not only do we carry all of the best-selling products, we also carry the hard-to-find Mac and iPod products you crave. In addition, we are experts in the solutions that you need to use Macs in business. We also carry everything that creative professionals need to explore new realms of print, design, film, video, the web, photography and music. We offer thousands of in-stock products and access through our vast network to over 125,000 unique products. We are a top tier strategic partner for the world’s leading computer and consumer electronics brands, including Apple, Adobe, Epson, HP, Kingston, LaCie, Logitech, Microsoft, Samsung, Sony, VMWare, Wacom & Western Digital.

Can I return a product?
It is important for our customers to understand the standards that have been established within our industry regarding the terms and conditions of a sale. The purchases of computers, peripherals, software, and other consumer electronics are subject to manufacturer restrictions which may be different from other product purchases you transact. In general, returned items will be subject to a 15% restocking fee, and must be in brand new, resalable condition. Any shipping, installation, or incidental fees are non-refundable. Items that have been installed or altered are non-returnable.

If an item arrives damaged, it must be reported to us immediately. Please call MacMall Customer Support at 1-800-896-2012.

For more information about our return policy on Apple computers, custom configurations, television, software returns and/or other non-returnable products, please visit our General Terms and Disclaimers here.

How can I return a product?
Please contact us at (800) 896-2012 within 15 days of purchase for a Return Authorization (RA) number before returning your product to MacMall. No returns of any type will be accepted without a RA number.

Are shipping charges refunded for returned products?
Shipping charges: Original shipping charges are not refundable. Shipping charges on returned products are the responsibility of the customer. MacMall will match the shipping method and pay for shipping charges on replacement or exchange products. We strongly recommend you fully insure your return shipment in case of loss or damage.

All refused orders will be subject to a restocking fee.

Shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges to cover the cost of returning the products to MacMall. A minimum restock fee of 15% may be applied to products returned as defective that test to be operational upon return. Additionally, any return that has missing accessories or is incomplete in packaging will be subject to the minimum 15% restock fee.