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Contact Us

When contacting us, please bear in mind our office is in the UK, which is EST plus 5 hours.


Email us at any time. On weekdays, customer enquiries will always be dealt with within 24hrs. If we have not replied to your email within this timeframe, please try again or call us. It is likely that we have not received your initial email.


Our office hours for phone calls is Mon-Fri from 10:00 to 16:00 UK time.

Phone within UK:  01245 425045. Phone within USA: 1-888-203-5701 (toll-free)

Please be aware, we can only take phone calls during our UK office hours, between 10am and 4pm. UK time is 5 hours Ahead of US Eastern Time.

Write to us:

Madelena Ltd. PO Box 2185, Wickford. SS11 9AB. United Kingdom (This is a private PO Box address. Our premises are close, but not in Wickford.)