What is your Return Policy?
We want you to love what you ordered. We strive to achieve 100% customer satisfaction.  If for any reason, you are not satisfied with your order, you may return it for a refund within 30 days, but please note: shipping and handling fees are non-refundable.

We have an unconditional return policy refunding the purchase amount or our current price at the time items are returned back to us.  Auction sales are final on all Clearance Items (items may or may not be shipped with original shoe box).

Items must be in its original, UNWORN condition within 30 days of purchase or a 50% restocking fee will be applied.  We must receive the item back with its original packaging material and all tags must be attached.  Returns without original tags or unwrapped will be subject to 20% per item restocking fee based on the total price including shipping.  Please send the original item back with a protective box or wrapped with thick paper.  You must include the original invoice along with the returned item in order for us to process your return properly (please state reason as to why item is being returned such as: sizing or defect).  Refunds are processed within 15 business days of receipt of package through the original payment method.  (ie: If paid by PayPal, it would be refunded to your PayPal account, if by money order, you will receive a check.)

On very rare cases, we do make mistakes on shipping item, if this happens, please contact us (orders@makemechic.com) prior to leaving any feedback.  We will take care of the problem immediately. We will provide a return shipping label or we will fully reimburse (USPS Priority Mail only) your return shipping back to us depending on the case. Upon receipt of the wrong item sent, we will either send you the correct item free of charge or issue a full refund including shipping and handling depending on the current inventory status. Send back items at lowest cost to you (recommend USPS Priority mail):

Make Me Chic – Returns
19913 Harrison Avenue
City of Industry CA 91789

*Remember to keep a record of your tracking number!

If you have received items with a manufacturer defect, please contact us immediately at orders@makemechic.com, please provide clear images so we may confirm and take care of you right away.

**All auction sales are final on all Clearance Items . No returns will be accepted.

**All sales are FINAL for costumes, swimwear, international orders, and accessories. All sales are FINAL for international orders. International returns are subject to a 50% restocking fee.

*All promotions applied to an order will be subject to adjustment on returns, cancellations, and exchanges.

What is your Exchange Policy?
You may exchange your item if you are unhappy with your purchase at no additional cost to you; all you have to do is send them back! (buyer is responsible for shipping costs back)
Fashion items/ styles turn over rapidly; therefore, we cannot hold an item for a customer for an exchange.  If you would like to exchange an item, please follow the instruction below:

1. Find the item you wish to exchange for (in our website/eBay store).
2. Purchase it like a brand new order, proceed with checkout & PAY for it immediately.
3. You will have a new order number for the new purchase.
4. Send back the original item along with original invoice & write "Exchange" & the new order number of the new purchase. If such instructions are not stated on the invoice, we will treat the item as a RETURN and shipping will not be refunded
5. Please send the original item back with a protective box or wrapped with thick paper.
Item(s) received unwrapped or without the original box will be subject to a 20% per item restocking fee
6. We will issue you a refund for the item(s) returned. Shipping & Handling fees will not be refunded if the original item(s) received free additional shipping. Any promotions applied will not be refunded.

Returns/Exchanges must be done within 30 days of original purchase date. *All auction sales are final on all Clearance Items . No returns/exchanges will be accepted.

When will I get my refund?
We will process refunds within 15 days of receiving the package (if refund is not receive by the allotted time, please send us you order information such as order/item# and return tracking info)

Refunds are issued directly back to the original payment method. For credit cards, depending on your bank, it may take 3-5 business days to post.

If items are not available to process due to manufacture defects, we will issue an immediate refund directly back to you with or without notice.

Do you have this item in another size, style or color?
MakeMeChic carries extensive selections of footwear and sells hundreds of pairs of shoes each week.  Therefore, our inventory changes rapidly.  ALL of our products that are in stock have a live listing at all times.  If the item is not listed on our website , then we do not have it in stock.  Please feel free to use our advance Store search tool to search by style name in the SKU# box. (style names are listed in the detailed description or item title)



Do you have more size or measurement information?
All the available size and measurement information is displayed with the item listing and all measurements are +/- one-inch. We list all the manufacturer's information and we also take our own measurements for things like heel height or boot shaft height.  The width of each product is generally listed within the auction sub-heading or description.  As a rule of thumb, all product is regular or medium width unless specified otherwise.  Since all shoes are securely packed and prepared for shipping once listed (at our prices the shoes don't stay around very long) we are unfortunately not able to take additional measurements for you. But our generous return policy allows you to return any items that you do not absolutely love.


What condition are the shoes you sell?
MakeMeChic sells ONLY BRAND NEW, FIRST QUALITY merchandise purchased directly from manufacturers. All shoes are unworn and shipped in shoe boxes.

If I don't find my size, what should I do?
MakeMeChic updates inventory everyday.  If items are not listed, they are currently out of stock. We reorder out of stock items within 3 weeks, but if we are unable to receive them, they will become discontinued items.
MakeMeChic updates inventory every week.  Simply add MakeMeChic as your favorites list!  And sign up for our
email subscription to receive new item updates, coupons, discount code and special promotion news.

Oops! How do I cancel my bid?
To cancel your bid BEFORE the auction has ended, please visit eBay's Bid Retraction page.

Prior bidding, please read the size, description and store policy carefully.  Please do not bid on one size/color and ask for another.  We kindly ask that shoppers do not bid or purchase items if they do not intend to pay.

I am the winning bidder, can I cancel my order because I bid on wrong size/color/style?
To cancel your bid AFTER the auction/Buy It Now has ended you will need to contact MakeMeChic by e-mail us A.S.A.P. Since eBay charges MakeMeChic fees for every item we list, we must contact eBay for reimbursement of those fees.  Therefore, there will be a cancellation charge for our listing fees ($5.00/item), in this case we will not contact ebay.

I am bidding on other items - does MakeMeChic combined shipping discounts?
If you win one item and complete our checkout immediately, you will not be eligible to receive combined shipping on subsequent items purchased or won. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Items purchased using the same online ID (ie. ebay user ID) will automatically be consolidated into one checkout "cart" and will apply the combined shipping discount to your order total. Once a checkout has been completed, all subsequent transactions will be added to a new checkout "cart". If you use multiple online ID's, there is no way for us to combine those checkout items. Please remember that you still only have 10 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale, and will be submitted as a dispute.
 

Why is there no Buy It Now option for eBay items?
Buy It Now options are automatically removed by eBay if there are current bids on the item. You would need to place your bid with other buyers to win the auction. Because we list all our available quantities, you may also use the item title to search our store to see if there is another one available.

Have you received my payment?
We will send you a confirmation email when your payment is received. Once you have completed checkout, you may check the status of your order at any time:
Checkout / Track my Order
Please allow 5-10 business days for us to receive your money order, an email confirmation will be sent once payment is received. Checkout will be disabled and items re-listed if we do not receive your Money Order within 10 days after completion of checkout.
Orders will be delayed and/or cancelled for customers who do not complete our online checkout within 10 days (including Money Orders). Thank you for your cooperation.

Do you accept Ebay Gift Cards?
Yes! eBay Gift Cards can be used with our checkout system by selecting PayPal as the payment method. When doing this, you will be able to enter the gift card information when you are re-directed to PayPal to pay at the end of the checkout.

How do I pay for my eBay purchases?
If bidding on more than one item, do not checkout individually for each item, only checkout after you are done purchasing the last item, delay checkout no more than 10 days, until winning the LAST auction. We will not be able to combine your order & offer shipping discount if you checkout or pay separately for multiple items.

• Pay Now: After you win the auction or Buy It Now, click the 'Pay Now' button at the top of the ad listing to immediately proceed with the checkout and payment process.
• Pay Later: If you do not choose to Pay Now, we will automatically send you an e-mail within three hours of auction close. Our message will contain a link to our simple and SECURE checkout system, where you will be able to quickly and conveniently pay for your purchase. You may also continue purchasing additional items from our auctions or eBay store. You have 10 days from the end of the first purchase to add additional items to your order. Make sure all of your auctions have ended prior to checking out. All of your purchases will be consolidated under one invoice.

How long can I wait to pay for my item?
From the moment an auction ends or a Buy It Now is chosen, you have exactly 10 days to complete payment.  On the 11th day, we must cancel the order, and re-list the item for sale and file with eBay for a refund on Final Value Fee that we incurred on the sale.  Please note:  If bidding on more than one item, do not checkout individually for each item, only checkout after you are done purchasing the last item, delay checkout no more than 10 days, until winning the LAST auction.

Can I use eBay Checkout to complete my purchase?
We use a secure online checkout that allows you to save money on shipping (by combining multiple items), and confirm your address. Please use the Checkout button at the top of the item listing when you are ready.

Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

What forms of payment does Make Me Chic accept?
We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout:


 

We accept American Express, Discover, echeck via Paypal and Google Checkout.

*echecks are like regular checks and may take Paypal up to 15 days to clear. As a shipper, we need to wait until payments are cleared before items can be shipped. For expedited shipping, we do not recommend echecks.

*Google checkouts: no promotions or codes can be applied to Google checkouts.

Can I send you a PayPal payment without using your checkout?
No, it will delay your order. MakeMeChic checkout only takes a few minutes and allows you to:

• confirm your shipping information
• choose a shipping method
• calculate your shipping total
• save money by combining multiple items into a single order
• make sure your payment gets applied to your order!

For your convenience, our checkout integrates with PayPal so you can send us a payment at the completion of your checkout. Please note that orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.
If your payment was sent, but you are still getting the “unpaid item” email reminder, please email us at orders@makemechic.com with your transaction ID so we may look up your payment and we may continue processing your order.

Can I still submit my payment although I am late in paying the item?
Please email us and provide your Auction#/Order#/Email Address to check the availability of your order. .  If we still have the item in stock, we can reopen the checkout for you and send you the checkout link. Since items are automatically re-listed by eBay and MakeMeChic.com when items are not paid within 10 days, you will need to reorder the item again if it is still available online.

Can I mail you my payment?
Yes - Once you have completed your online checkout, you may mail us a Money Order. Please be sure to send your payment along with the invoice or write your order number on the Money Order! Please use the "Checkout" button in the item listing and you will receive payment instructions.

Our mailing address is:
Make Me Chic
19913 Harrison Avenue
City of Industry CA 91789
 

Has my order been shipped?
Our normal turn around time for processing orders is 2-4 business days excluding weekends and holidays after payment is received and cleared. Once the payment is received, we will send the order back to our warehouse the very next business day. Once items are ready to ship, we will send you an email notification with your tracking information.

If your item has not been shipped within 10 days, please contact us immediately (orders@makemechic.com) so we can check the status of your order right away.

Make Me Chic will send you an email with tracking information when your order is shipped. Once you have completed checkout, you may check the status of your order at any time:
Checkout / Track my Order


What shipping discounts do you offer?
We offer FREE SHIPPING within U.S. for each additional item, if you purchase more than one item, we will only charge the highest SH fee -- BUY MORE & SAVE MORE!
Please use our secure checkout when you are done shopping, no more items will be combined after you've checked out.

We also offer combined shipping discount for international orders, details are listed in our auction page.

Please note:  Presale item do not qualify for combined shipping discount.

Do you offer fast shipping?
Yes!  Most orders are shipped within 2 to 3 business days upon receiving payment, which means that U.S. customers usually receive their orders within 3 to 7 business days of payment.  If you need your order sooner, we do offer FedEx 2nd Day, FedEx Standard Overnight and FedEx International Priority services.

*Cutoff time for Overnight service is 9:00 A.M. PST - if you pay before 9:00 A.M. we will be able to process your order on the same business day, and you will receive the package on the next business day by 3pm or by 4:30pm to rural area.  Overnight service is not available for military bases, PO Box, Hawaii, PR and Alaska*

What countries do you ship to?
Worldwide!  If your country is not listed in our checkout list, please contact us (orders@makemechic.com) and we can double check to see if we are able to ship to you. Your items are automatically insured for full value if shipped with FedEx.

How long will it take to get my order?
Domestic shipping is handled by FedEx Express Saver/FedEx Ground Service/USPS Priority Mail, which takes 2~7 business days for delivery.  Shipping method will be determined by Make Me Chic shipping specialist.  For most domestic orders, we will ship via FedEx Ground.  For buyers who have P.O. Box addresses, military bases, Hawaii, Alaska and all other US territories will be shipped via USPS Priority Mail. You will receive a tracking number and please visit the FedEx/USPS website to track your order. 
All international orders take extra inspection; therefore, please allow 5 business days for us to inspect, prepare and hand packed your package for shipment. 

Can I combine multiple items to save on shipping?
AbsolutelyYes!  If you purchase multiple items you may automatically combine any unpaid items into one order for combined shipping discount.  Buy more and SAVE more!  All shipping rates are based on highest shipping cost.

*please note: if items are not paid within 3 days, our automated system will start to issue payment reminder emails and after 10 days, the order will be cancelled and items will be re-listed for sale. We allow no more than 10 days between the first and last items to be added to the checkout to qualify for combined shipping.

We are not able to edit orders (or combine items) that have already completed checkout.


How do I track my order?
Once you have completed checkout, you may check the status of your order at any time:
Checkout / Track my Order  You may also log on to http://www.fedex.com/ or http://www.usps.com/ to track you order.

Where is my order?
If you do not receive your order within 10 business days or more after completing your checkout, please contact us at orders@makemechic.com (please provide us with your name, email, order#, and tel#) and we can resolve the issue right away.

What if my package is lost/damage?
FedEx is proven to be the most reliable shipping partner, your package will be scanned every stage so you will know where your package is during every stage.  If your address is an apartment unit, most likely the FedEx driver will leave a notice on your door if no one is present, and you will need to pick it up at your local FedEx station (please schedule pick up by calling 800 G0-FEDEX).  To ensure that you can get your package safely, please leave your contact # when you checkout.  For FedEx 2^nd day and Overnight services, FedEx will call you and follow your instruction on how and where to leave your package.  Whether at the front porch or at a safe area you request.

Incase the package has not been received, we, as the shipper, will help the recipient file an insurance claim (2-15 business days to complete).  Please note: if the tracking# shows the status as “delivered”, FedEx may or may not be accountable for the loss of the package.  

To avoid lost packages, we encourage you to choose the Signature Request Service during checkout for a small fee to insure your package is delivered. Please note, Make Me Chic offers the signature confirmation as insurance that the package will be delivered, therefore if this option is not selected during checkout, Make Me Chic will not be held liable for the loss of package.  

If your package was damaged during transit, FedEx will be held responsible for any damages incurred on the package. Please report the damages  made to the package directly to us, and we as the shipper will also file an insurance claim for you.

If you have received items with a manufacturer defect, please contact us immediately at ebay@makemechic.com, please provide clear images so we may confirm and take care of you right away.

My order is returned back to MakeMeChic due to a delivery failure, what should I do?
Packages are returned to us if they are undeliverable. When a carrier returns an undeliverable package to us, we will immediately contact you for an updated reshipment address (re-shipping fees will be implemented). If we do not receive any contact within a week of the package being returned, we will issue a refund less the shipping costs.

We ship all packages based on the address you provide during checkout. Please make sure that the address you enter is correct. If it is a company, please put the company name in the Company Field!!

I live near MakeMeChic Can I pick up my item to avoid shipping charge?
We are not a retail store, therefore no pickups available.

How do I complete my purchase?
MakeMeChic uses a secure online checkout that allows you to save money on shipping (by combining multiple items), confirm your address, and pay for your purchase.

Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

Why isn't my item ready for checkout?
Once an auction ends or an item is purchased with Buy It Now, our systems need to collect the customer information from eBay. This process can take up to a few hours during which time the item will not be ready for checkout. Once the item IS ready for checkout, we will email the buyer with a custom link to our quick and secure checkout.

Why does your checkout say my email address is not correct?
MakeMeChic is provided with the details on the transaction, including the email address by the buyer. For security purposes MakeMeChic requires the buyer to enter the buyer's email address during checkout.

For our buyer’s protection, the billing and shipping address must match to complete your checkout with a credit card transaction. If you need us to ship to an address other than your bill to, please enter the address in the “special shipping instructions” box.

If you need additional assistance, please contact us. Thank you.

Who pays for duties and customs fees?
All international orders are subject to duties, taxes and fees as determined by their local government. The customer is responsible for all duties and taxes. FedEx and USPS only act as the collects for the fees due to Customs. The fees due are based by each case, and are not covered by Make Me Chic. If the order is purchased as a gift, please specify in the “special shipping instructions” box during checkout, and we can mark the package as Gift. 

PRIVACY POLICY  

When accessing our Website, MakeMeChic will gain certain information about you during your visit. How we will handle information we obtain depends upon what you do when visiting our site. If you visit our site to read or download information on our pages, we collect and store only the following information: The name of the domain and/or IP address from where you access the Internet; the date and time you access our site and the Internet address of the website you used to link directly to our site. If you identify yourself by sending us e-mail contains personal information, then the collected information will be solely used to respond to your message. The collected information is for statistical purposes MakeMeChic uses software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure this service remains available to all users, MakeMeChic uses software programs to monitor network traffic to identify unauthorized attempts such as uploading or changing information or other causes that damage the web site. MakeMeChic will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or transferred to unaffiliated third parties without the approval of the user at the time of collection.

Member's Personal Information
WE TAKE SPAM EMAILS, FRAUD, AND PRIVACY ISSUES VERY SERIOUSLY, therefore, we are highly protective of our customer’s personal information and do not share our customer’s personal information with anyone. Our web site uses customer contact information from the registration form to send our customer information about their order, saving coupons and promotional material from our company only. Users may opt-out of our email list or mailings at any time by sending us an email to request to be removed from our email list.

Links To Other Sites
This site contains links to other internet sites. MakeMeChic is not responsible for the privacy practices or the content of any such web sites. If you find objectionable material on a linked site or if there is a problem linking to another site from MakeMeChic, please contact the webmaster at webmaster@Makemechic.com.

Security
MakeMeChic has security measures in place to protect the loss, misuse and alteration of the information under our control. All credit card information utilizes state-of-the-art Secure Socket Layer (SSL) encryption technology and is SET compliant.


Contacting The Website
If you have any question about the privacy and security statement or have experienced any technical difficulties, please contact us at webmaster@Makemechic.com