Mamaw's Memory Gift Shop & Florist realizes not every item tends to be the perfect gift for that special someone so we happily accept returns. Our Policy is however, items must be returned in the stated condition stated in the original listing. They MUST include all tags, labels, bags, boxes, included cellophane packaging (if applicable), etc that it arrived with. Tags and labels that have been removed from products are not considered returned in the the same condition and will not be accepted under the returns policy as such. Msot all items we offer on eBay include free shipping to the Buyer, therefore will deduct 20% from the original purchase price as restocking fee on returned items and the Buyer is responsible for the Return Shipping Cost. No Refunds of any type will be made until the item is received and inspected by our Returns Department personnell. Any orders ship that are marked as "Return to Sender", "Undeliverable as Addressed", or "no such address" by the Carrier are also subject to a 20% restocking fee.