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Manhattan Products Company
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FAQs

WARRANTY

What are the warranty terms and conditions?

Please refer back to the listing for specific warranty terms and conditions.

Is there a warranty card with my item?

Yes, every product comes with a warranty card.

SHIPPING

What shipping services do you use?

We ship our products with FedEx Ground or FedEx SmartPost

What is FedEx SmartPost?

FedEx SmartPost is a delivery service by FedEx where the U.S. Postal Service® (USPS) is used for final delivery. FedEx SmartPost reaches every U.S. address, including P.O. boxes.

Where is my package I don't see any movement?

Please allow 2-3 business days for shipment activity and tracking updates. We ship via FedEx SmartPost and it may seem like there is no activity or updates however for more tracking capabilities you can visit www.fedex.com.

Can I have my item shipped to another address other than my PayPal confirmed address?

Yes, if you would like your item shipped to another address other than your PayPal address please change it during checkout. We do not change addresses via email.

How do I change my address after I have already checked out?

Unfortunately once an order has been placed, we are unable to change the address.

PAYMENT

Do you accept credit cards?

We only accept credit cards through PayPal.

Can I pay over the phone?

No we do not accept orders over the phone.

RETURNS

I cancelled my order. How long until I receive my refund?

Once the refund has been processed it takes 3-5 business days to transfer.

Do I have to include all the original accessories that came with my package?

Yes, all package contents must be returned when you return your item.

Who pays for the return shipping?

Buyer pays return shipping.