If you are the
winning bidder of one of our eBay Auctions, please review the following information. If you are thinking
about bidding on one of our items and you have any questions or confusion about the information
given below, please give us a call or send us an e-mail so that we can help clarify any details.
If you are the Winning Bidder, you
will automatically be notified by email. This information will be sent to
the email address you currently have on file with eBay and will provide you with
all the information you should need to complete your order.
If you have not received an email or you are having problems emailing
us, please call us so that we can process your order over the telephone: (716)
To avoid any email problems, please make sure
that your email filters are
not blocking messages send from eBay@mtsrv.net.
If you need a faster shipping method, after the auction
has been completed, please contact us immediately so we can give you
options and process your order more quickly. Most items are shipped within one
day of receiving your payment. If you purchase an item over the weekend,
your item will most likely not ship out until the following Monday.
After your package has been shipped, you will be notified by email
with the shipping information along with a tracking number if available
(Some shipping methods do not have tracking numbers). The e-mail
with the shipping info will be sent to the e-mail address you currently
have on file with eBay.
We leave Positive feedback for all
eBay winners after the sale has been paid for and shipped (usually within a day). The only thing we
ask is that you notify us if you have any issues with your eBay purchase. We would like to be given the chance to resolve any problems before you
consider leaving a neutral or negative feedback. We want our customers to be satisfied
with the items they've purchased and we always hope that their Mantelli Trailer
Sales experience will be an enjoyable one.
If you need to reach us, please call or email during our store hours
(EST: Monday - Friday: 9am to 5pm or Saturdays: 9am to 4pm): (716)
625-8877 or eBay@mtsrv.net.
Additional Auction Info
Due to different sizes, shapes and weights,
not all items can be shipped together, but when it is possible to do so,
we are willing to combine auction items into one
shipment, which can save you money on shipping & handling charges
(please contact us for a combined shipping quote). In order to ship
two or more items together they
must be invoiced and paid for together. Items paid for separately will normally be shipped
If you don't see what you are looking for or
if you have any questions about the contents of any auction item, please
feel free to call
or email during normal business hours. The store phone number is (716) 625-8877
and our contact email address is eBay@mtsrv.net.
Please Note:If you have any
questions please contact us before bidding.
Our Standard return policy is
7 days unless otherwise noted
on the information page of an auction item.
Customers must notify MTSRV.com
to request a return authorization within 7 days
of the customer taking delivery of an item.
freight damage must be noted immediately or refused at the time of
The purchaser is responsible for all shipping charges (unless
pre-approved by MTSRV.com management).
A copy of your receipt must be included with
any returned item.
All returned items must be in new, resalable condition,
including all packaging, instructions, and warranty paperwork.
Unless otherwise stated, Mantelli Trailer Sale is an Authorized
Dealer for any new products that we sell on eBay.
Any new product that comes with a manufacturer's warranty
should have that info listed in
the "Auction Item Info" section of the
auction item page. If the information is not listed and you are
interested in knowing if a product comes with a warranty, please contact
us before bidding.
All warranty claims are handled through the product
unless otherwise stated in the auction.