 | | | - Terms and Conditions of Services
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Many Horses Jewelry Supply will be closed the following dates:
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Friday, December 2
Friday, January 1, 2010 |
Christmas Day
New Year's Day |
*Order processing and shipping will resume next 1-2 business days from a holiday.
*Many Horses is not responsible for service transit time or weather-related delays.
Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
email or call for order status!
customerservice@manyhorses.com
phone: 1-262-742-4323 |
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| We accept Paypal and all major credit cards: Visa/MasterCard/Discover/American Express.
We also accept payments by phone:
1(262)742-4323
Business hours (CST):
Mon-Fri 2-9pm
Sat 1-6pm
Closed Sundays and Holidays.
Shipping is calculated by total weight to the nearest whole pound and is quoted directly from USPS postal rates.
Shipping and Handling fees include all shipping services where applicable, including Insurance, Tracking, Delivery Confirmation and email notifications.
All orders are processed and shipped within 1-2 business days from payment receipt. |
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Many Horses Jewelry Supply | |
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Terms and Conditions
Shipping Services:
USPS First Class Mail®
Priority Mail®
Priority Mail International™ |
We ship Mon-Friday. Normal processing & ship time : 1-2 business days from payment receipt.
First Class Service typically arrives in 4-10 business days, excluding weekends, holidays.
Priority Mail Service, typically arrives in 4 to 6 business days, excluding weekends, holidays.
International orders are subject to the shipping method that closest matches the price option you choose, usually 4-10 days. Because of different postal computer systems, International orders are not traceable once they leave the US.
*Many Horses Jewelry Supply is not responsible for service transit times or shipping delays due to severe weather and other causes beyond our control. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
Cancellations
Orders may only be cancelled prior to processing (usually within the first 24 hours after an order is placed). We are unable to cancel any order once it is in process. If any changes are requested, an email must be received the same day order is placed. Backordered items may be cancelled as long as the item is still in "backorder status"; a $1.50 processing fee will be deducted from any money refunded. Once a backordered item has shipped to our facility, orders will be updated to "In Process". All cancellations must be submitted via email within 3 business days of order.
Phone Customer Service:
1-262-742-4323
hours:
Mon-Friday 2-9:00 pm
Sat 1-6:00pm CT (US)
*closed Sundays & holidays
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| Payment methods |
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Pay Pal     
We accept all major credit card payments through Paypal to: mhorses@manyhorses.com.
Phone orders: Visa/MasterCard/Discover/American Express accepted by phone Mon-Fri. 2-9 pm CT (US). |
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Store ship-to locations
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We ship WorldWide! |
| Shipping & Handling |
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Postage is calculated per item weight rounded to the nearest 1 ounce according to USPS postal rates. Insurance is recommended on all orders over $25. *A one-time handling fee of $2.65 applies to all combined orders.
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| Sales tax |
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5.5% if shipped to WI
WI. residents will be charged applicable tax.
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| Customer service & return policy |
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You may return any unaltered item for refund, exchange, replacement, or credit within 14 days from the date of purchase. If the package was damaged in shipment, please call Customer Service at 1-262-742-4323 Mon-Friday 2-9pm CT (US) or contact us by e-mail before returning any items. Some damage or loss problems can be quickly and easily resolved over the phone to save time and expense.
Please visit our Returns page for complete details on how to request an exchange and/or return items.
If we made a mistake on your order and the items are returned for exchange, your return surface shipping will be reimbursed. Please allow 2-3 weeks turn around time for the issuance of credit/refund or for the shipping of an exchange. A 15% Restock fee will be applied to items returned for refund/resale when purchased in error.
Lost shipments will not be considered for claims through the Post Office until 30 days have lapsed. International orders will not be considered lost until after 45 days have lapsed and Customs Office inquiry has been fulfilled.
Many Horses Jewelry Supply will file all claims against loss or damage in transit, according to USPS postal regulations.
Return Postage is the responsibility of the Customer and is non-refundable. | |
| Additional Store Information | IMPORTANT: All our items listed in eBay are also sold in our retail location. Occasionally we may sell out of an item before we can remove it from our Ebay listings. If you purchase an item through eBay and it is out of stock, you will be notified via email and given the option to backorder, exchange, receive a store credit voucher or request a product refund. Items on backorder usually restock within 10 days to 2 weeks, but can take up to 45 days. |
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Cashiers check, US or Global Money Orders no longer accepted as per eBay policy.
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