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Frequently Asked Questions
 Q: How long will it take to get my item?
  A: We process your order after the payment is cleared. Depending on your country, delivery time can go up to 4 weeks.
 Q: What is my size? What are the measurements?
  A: We have a size chart available in the navigation bar on the main page. However, you may use this link to access to the size chart. http://stores.ebay.com/Marchoker-Fashion-Store/Size-Chart.html
 Q: I don't see my size in your store. Do you have it in my size?
  A: Unfortunately we don't have every item in every size. What you see in our store is all we have. However, we keep adding new items almost every day. If you wish, you may send a message which includes the item id # and the size you want, we can check again for you.
 Q: Are the items 100% original and authentic?
  A: Yes. All the items are indeed 100% authentic. All items are original and brand new.
 Q: It has been long time and I haven't received my package yet. What are we going to do now?
  A: We insure your packages in case they get lost on their way. If you have waited longer than 30 days, you just need to fill out this form http://www.u-pic.com/Download/UPICAffidavit.pdf , and email to us. We will take care of the rest, and refund your money in couple days.
 Q: Can I insure my packages? Do I need to pay for that?
  A: We add insurance to all our packages. Insurance cost is already included in the shipping cost. However, we cannot insure packages that are shipped to some countries. Please check the other questions for those countries.
 Q: Which countries are excluded in insurance coverage?
  A: The following international countries are excluded: Afghanistan; Albania; Angola; Belarus; Bolivia; Bosnia; Bulgaria; Burma;Ivory Coast; Croatia; Cuba; Democratic Republic of the Congo; Greece; Herzegovina; Iran; Iraq; Kosovo; Lebanon; Liberia; Macedonia; Montenegro; Nigeria; North Korea; Paraguay; Republic of the Congo; Serbia; Somalia; Sudan
 Q: In how many days do we need to make a payment?
  A: In 2 days.
 Q: Do you combine shipping?
  A: We do combine shipping. After you buy the items you want, you can send us an email. We will be happy to assist you.