Mark Twain Hobby Return Policy
Thank you for your purchase from Mark Twain Hobby Center. We will work hard to satisfy your hobby needs. Should you find the need to return the item or items you purchase from us, we will do our best to assist you. Mark Twain Hobby Center will accept any item back* that is in new and unused condition within 30 days of receipt for a refund less shipping. Please contact us at eBay Messages to receive an RMA# (Return Merchandise Authoriztion). All returns must have an RMA# to be processed correctly. Items sent back without an RMA# will be subject to refusal by the returns department or a restocking fee of 15%. You can return the merchandise to:
Mark Twain Hobby Returns
2793 W Clay St
St Charles MO 63301
*Items that are not accepted back are as follows:
-Used items sold as is
-Discontinued items sold as is
-Any other item with that is noted in the item listing
Not able to return the item within the 30 days? Mark Twain Hobby Center will accept returns for items after the 30 days of receipt for a refund less shipping and a 15% restocking fee. Unfortunately, we can not accept any item as a return after 45 days.
Mark Twain Hobby Center does not accept items back that are opened and used. Examples of this will be destroyed or missing packaging, mounting or using, charging of batteries, etc. Items that are returned in this condition will be refused or offered a partial refund of up to 50% fee. If you wish to receive the item back instead of the refund, shipping costs will be billed to the customer.
Shipping refunds: Items that are returned back to Mark Twain Hobby Center for return do not receive refunds for shipping charges paid. If an item is shipped with the FREE SHIPPING promotion and returned back to us, you will receive a refund less original shipping costs and fees. We are more than happy to provide you with the shipping and fees cost prior to you returning the item. Please contact us at eBay Messages for the cost. Return costs are the customers responsibility and are not refunded.
Incorrect Items: If Mark Twain Hobby Center ships out an incorrect item, please contact us at eBay Messages. We will work to ensure that you receive the correct item that you ordered. When you contact us, please include your name, Account #, and Transaction # found at the top right of your invoice.
Damaged Items: If an order is received damaged by shipping, please refuse the package. If you have already accepted the package, please contact us at eBay Messages for assistance. Do not open or use any item from the order as we will not be able to finalize a claim for the damaged shipment if they are used.
Defective Merchandise: Most manufacturers require that defective merchandise be handled directly with them. Please feel free to contact us first at eBay Messages. We will be able to get you in the right direction to get your item replaced. If Mark Twain Hobby Center is able to warranty the item here, the customer is responsible for the return shipping.
Refused Packages: Any package that is refused by the customer due to taxes and/or duties that are owed will receive a refund less original shipping, return shipping, any associated fees, and 15% restocking fee. It is the buyers responibility to pay for any import tax and/or duty that is levied by your government. Mark Twain Hobby is not responsible for these taxes/duties and does not pay for them. They are not included in the shipping and are normally collected when the package is delivered to the customer.
Domestic customers can refuse packages too. Any package that is returned to Mark Twain Hobby by refusal will receive a refund less shipping and any return shipping if applied.