Frequently Asked Questions
Q. What type of payment do you accept for orders?
A. We accept the following methods of payment for US orders: Paypal or major credit cards. We accept the following method of payment for International orders: Paypal only. International customers are responsible for all duty fees – we are prohibited from marking shipments as gifts on customs forms.
Q. Do you accept personal checks?
A. No, at this time we do not accept personal checks.
Q. Do you offer combined shipping?
A. Yes. To qualify for our combined shipping rates the following terms must be met: (1) Items must be purchased within a five (5) day period; (2) Items are paid for together with one payment, wait to pay until all your items are completed and (3) Items are shipped in the same package.
Q. How soon will you ship my order?
A. Every effort is made to ship orders within 2 business days, except custom hand painted orders. Those orders generally take 10-15 business days to complete due to painting and drying time and are noted in the listing. Items that are special order items will have expected ship time in their descriptions.
Q: How do I know if my order has been shipped?
A: A shipping confirmation is emailed to each buyer as soon as the order is processed with tracking information. Our system automatically downloads the ship to address entered by you. Make sure your email address is correct in both eBay and Paypal so you will receive this information. Also, add our email address, firstname.lastname@example.org to your address book so our tracking emails will not be blocked by your spam filter.
Q: Do you leave feedback?
A: We leave feedback once we receive your payment. We strive for a five star rating on every transaction. If you have any issues with your purchase, please let us know through email before leaving feedback of less than a five star rating so we may attempt to work through any issues you may have with your purchase. We strive to accurately describe our items but if you have any questions, contact us so we can answer them prior to purchase.
Q. When will the tracking information for my package be updated?
A. The US Post Office and UPS carriers update the online tracking information for your package.
Q: What if I need to return an item I have purchased?
A: Return your order within 3 days of receipt and we will issue a store credit for the purchase price. The returned must be received by us undamaged and in original packaging with no markings of any kind or a credit will not be given. Sorry, original and return shipping fees are not refunded.
Q: What if I receive the wrong item?
A. We never substitute items without your prior permission, and we make every effort to ship you the item you purchased, but if we make a mistake and ship you the wrong item, just contact us so we can get it corrected for you. We will send you a pre-paid shipping label so you can return the wrong item to us.
Q. What if my item arrives broken?
A. We inspect every item for top quality and workmanship before we ever offer it for sale. We also pack using above industry standards to make certain your item is packaged to travel safely to you. If an item should arrive damaged, you must contact us for further instructions on processing a damage claim. As a service to you, we handle all the paperwork and make it as painless as possible, but you must retain all the pieces, packing materials, etc. and provide any documentation or photos necessary to process the claim.