Please contact us before you leave negative feedback, and we will do our best to make the situation right. At Max Pawn Superstore, our business depends on satisfying 100% of our customers 100% of the time. If for whatever reason, the item that you receive does not match the auction description, we are happy to work with you on resolving the issue. Please contact us before you leave negative feedback, and we will do our best to make the situation right.