Do U.S. territories outside the Lower 48 States Qualify for FREE SHIPPING?

Because items cannot be shipped to the outlying U.S. Territories via domestic ground service, they do not qualify for Free Shipping (unless stated otherwise).  These destinations include the following:

• Alaska and Hawaii
• APO/FPO & Military 
• Puerto Rico

NOTE: We will ship to U.S. Territories at a discounted rate or, when applicable, by USPS Priority Mail.  Call our customer support center for quotes and additional information.  

Which Shipping Company or Freight Carrier will be used?

The majority of orders are shipped out via FedEx and must have a physical address provided.  Max Tool reserves the right to use a alternate freight carrier.  Size and weight restrictions may require delivery using a freight truck.  It should also be noted some freight carriers will add additional charges for special services (Lift gate service, residential delivery, etc.).  In such an instance, Max Tool covers only the posted shipping & handling rate per the item listing and is not responsible for any additional fees charged by the carrier. 

When will I receive my order? 

Order Processing

Orders are processed and shipped within 1-2 business days following receipt and confirmation of payment.   

Delivery Times

FedEx ground shipping usually arrives within 5-7 business days.  Truck shipments with domestic freight carriers usually deliver shipment in 7-10 business days.  USPS deliveries usually take 3-5 days.   Processing and delivery times are not guaranteed. 

EXPEDITED SHIPPING REQUESTS

We will provide a discounted upgrade to express shipping for customers requesting expedited shipping on a FREE SHIPPING item.   Contact our Customer Support Team at (800) 629-3325 or ebaysales@maxtool.com to request shipping changes.  Please note that orders are processed and shipped out within 1-2 days after payment is received so any changes must be requested immediately.  

INTERNATIONAL SHIPPING

Max Tool has been shipping to most International destinations for years.  Although FREE SHIPPING does not apply to International orders, we do offer discounted shipping rates for all International orders.  All global customers are invited to our store and are encouraged to contact our Customer Support Team for a shipping quote. 

International Restrictions

• DeWALT, Porter-Cable, Delta & Oldham are for sale only to destinations in North America (Canada, Mexico & the United States) and outlying U.S. Territories (APO/FPO & Military).  They cannot be sold worldwide.

• Makita Power Tools can be sold to both Domestic & International destinations less the United Kingdom. 

• Ingersoll-Rand, Chicago Pneumatic & Bel Aire Industrial Air Compressors are simply too large and heavy and are limited to Domestic sales as a result.

• Any extra-large, bulky with significant weight will be restricted to Domestic Ground Shipping unless otherwise stated. 

International Duties and Taxes

The customer is solely responsible for all Duties & Taxes (VAT, GST, Brokerage Fees, Customs). Furthermore, it is incumbent upon the customer to contact customs or the appropriate agency regarding additional charges as they are responsible for the item clearing customs and reaching the scheduled destination.  If an item is refused entry, the customer is then responsible for all return shipping charges and will also be charged a 15% restocking fee.  Please contact your local government and shipping couriers for information regarding these charges. 

• Note:  Max Tool WILL NOT mark shipments as "Gift" nor will we "mark down" invoices.  

RETURNS - FREE SHIPPING ITEMS

Return shipping charges for FREE SHIPPING items are the responsibility of the customer.  In addition, there is a 15% restocking fee for all returns. 

Customer Support 

Phone: (800) 629-3325 

Fax: (800) 629-2329

Intl: +1 909 568 2800

Email: ebaysales@maxtool.com 

Business Hours 

Mon-Thur 6am - 7:30pm (PST)

Friday 6am - 5pm (PST)

Customers can purchase items from our eBay store 24/7.