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Shipping Policy

Most orders are processed and shipped within 1-2 business days of receipt of payment. The average time of arrival is 5-7 business days for domestic shipments by FedEx Ground, 7-10 business days for domestic freight truck shipments, and 10-12 business days for international shipments – processing and delivery times are not guaranteed. If you need to receive an order within a guaranteed timeframe, please call us at 1-800-629-3325 for rush options and expedited shipping. We ship most orders by FedEx, so provide us with a physical shipping address. We may ship an order by a different courier at our discretion (ex: larger items may require freight truck, orders to military addresses must be shipped by USPS, etc.) Posted domestic shipping/handling rates, as well as “free shipping” offers are applicable to the contiguous 48 United States only; Alaska, Hawaii, military addresses, and other US territories are exempt from free shipping offers, unless otherwise specifically stated. Contact us for a shipping quote if there is no shipping rate posted for your location. Note that certain freight carriers may impose additional charges for special services such as, but not limited to, lift-gate fee and residential delivery fee – these are not covered by Max Tool and not included in original shipping/handling, unless specifically stated. Saturday, Sunday, and national holidays are not business days and are not included in our estimated shipping times. Please provide us with a current contact telephone number, so that we may contact you if any issues arise in the shipping process that may require your attention.

Do I Qualify for FREE SHIPPING?

As long as your order reaches a certain threshold set forth by MaxToolSales and If you live within the lower 48 states (Continental USA) you automatically qualify for FREE ground Shipping. Unfortunately due to the large number of orders we receive daily, buyers will need to contact us to receive an updated shipping invoice if they have a combined order amount of $30 or more.

Because items cannot be shipped to the outlying U.S. Territories via domestic ground service, they do not qualify for Free Shipping (unless stated otherwise).

These destinations include the following:

  • Alaska and Hawaii
  • APO/FPO & Military
  • Puerto Rico

Please Note:

We will ship to U.S. Territories at a discounted rate or, when applicable, by USPS Priority Mail. Call our customer support center for quotes and additional information. International Residents do not qualify for Free Shipping, please see below (International Shipping Section) for more information.

International Shipping

MaxTool has been shipping to most International destinations for years. Although FREE SHIPPING does not apply to International orders, we do offer discounted shipping rates for all International orders.

All global customers are invited to our store and are encouraged to contact our Customer Support Team ebaysales@maxtool.com for a shipping quote.

Western Europe Consists of the following Countries:

Austria
Belgium
Denmark
Finland
France
Germany
Greece
Greenland
Iceland
Ireland
Italy
Malta
Monaco
Netherlands
Portugal
Scotland
Spain
Sweden
Switzerland
United Kingdom
Vatican City

Unfortunately we are unable to ship to the following Countries: Russia, Lithuania, Latvia; or the Continent of Africa

Note: MaxTool WILL NOT mark shipments as "Gift" nor will we "mark down" invoices.

Address: Max Tool
1669 Puddingstone Dr
La Verne, CA 91750
Phone: (800)629-332
Intl: +1 909 568 2800
Email: ebaysales@maxtool.com
Business Hours (US Pacific Time):
Monday - Thursday: 6:00AM - 7:30PM
Friday: 6:00AM - 5:00PM

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