Most orders are processed and shipped within 1-2
business days of receipt of payment. The average time of
arrival is 5-7 business days for domestic shipments by
FedEx Ground, 7-10 business days for domestic freight
truck shipments, and 10-12 business days for
international shipments – processing and delivery times
are not guaranteed. If you need to receive an order
within a guaranteed timeframe, please call us at
1-800-629-3325 for rush options and expedited shipping.
We ship most orders by FedEx, so provide us with a
physical shipping address. We may ship an order by a
different courier at our discretion (ex: larger items
may require freight truck, orders to military addresses
must be shipped by USPS, etc.) Posted domestic
shipping/handling rates, as well as “free shipping”
offers are applicable to the contiguous 48 United States
only; Alaska, Hawaii, military addresses, and other US
territories are exempt from free shipping offers, unless
otherwise specifically stated. Contact us for a shipping
quote if there is no shipping rate posted for your
location. Note that certain freight carriers may impose
additional charges for special services such as, but not
limited to, lift-gate fee and residential delivery fee –
these are not covered by Max Tool and not included in
original shipping/handling, unless specifically stated.
Saturday, Sunday, and national holidays are not business
days and are not included in our estimated shipping
times. Please provide us with a current contact
telephone number, so that we may contact you if any
issues arise in the shipping process that may require
Do I Qualify for FREE SHIPPING?
As long as your order reaches a certain threshold set forth by MaxToolSales and If you live within the lower 48 states (Continental USA) you automatically qualify for FREE ground Shipping.
Unfortunately due to the large number of orders we receive daily, buyers will need to contact us to receive an updated shipping invoice if they have a combined order amount of $30 or more.
Because items cannot be shipped to the outlying U.S. Territories via domestic ground service, they do not qualify for Free Shipping (unless stated otherwise).
These destinations include the following:
- Alaska and Hawaii
- APO/FPO & Military
- Puerto Rico
We will ship to U.S. Territories at a discounted rate or, when applicable, by USPS Priority Mail. Call our customer support center for quotes and additional information. International Residents do not qualify for Free Shipping, please see below (International Shipping Section) for more information.
MaxTool has been shipping to most International destinations for years. Although FREE SHIPPING does not apply to International orders, we do offer discounted shipping rates for all International orders.
All global customers are invited to our store and are encouraged to contact our Customer Support Team firstname.lastname@example.org for a shipping quote.
Western Europe Consists of the following Countries:
Unfortunately we are unable to ship to the following Countries: Russia, Lithuania, Latvia; or the Continent of Africa
Note: MaxTool WILL NOT mark shipments as "Gift" nor will we "mark down" invoices.
|Address: Max Tool
1669 Puddingstone Dr
La Verne, CA 91750
Intl: +1 909 568 2800
|Business Hours (US Pacific Time):
Monday - Thursday: 6:00AM - 7:30PM
Friday: 6:00AM - 5:00PM
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