Please contact Memphis Drum Shop prior to returning any item - call (888) 276-2331
Each item listed in our eBay store will have its own individual return window stated on the listing. Buyers will be held and bound by those terms when purchasing items from our eBay store.
Items are to be returned with the original sale receipt, paperwork, and free gift(s) if applicable.
Items are to be returned in the original sale condition. Return items must be complete in the original box and packaging with all accessories and product documentation if applicable (Owner's Manual, warranty card, quick start guide, cds, bags, etc.)
Items need to show absolutely no signs of use, abuse, stick marks, or fingerprints.
Returns are subject to a 20% restocking fee or refusal/denial if we are unable to sell the returned item(s) as new.
All return shipping costs are your responsibility if you decide not to keep the item(s).
You are responsible for all return merchandise until it safely reaches our location. You should double check all packaging and insure your shipment for the full amount of your original purchase. We are not responsible for any damaged, lost, stolen, or missing items. Use a reputable shipping carrier and keep your tracking number until you have a delivery confirmation. We recommend FedEx for your return shipping needs. You are responsible for any shipping claims if there is a problem with your return shipment.
Special/Custom orders are non-refundable and not eligible for return.
Refunds are only available for item sale price and TN sales tax (9.25%)(if applicable).
Original & return shipping charges are not eligible for reimbursement.
Our Free Shipping promotion is applicable with purchase only. If you choose to return the item(s) you will receive a refund for the item(s) minus the cost of shipping.
Free gifts are to be returned if you are returning the original item. If any free gift is not returned, you will receive a refund for the original item(s) minus the value of the free gift.
Refunds on purchases will be credited to your account within 5 business days after receipt of the returned items. Refunds will be credited to the original payment source (Credit Card, PayPal, Google Checkout, etc.)
Customers are allowed to return up to 2 items per year with no additional charge or restocking fee (excludes bass drum pedals and electronics). Any return beyond the allotted 2 will be subject to a restocking fee of at least 20%. Once a customer has returned 5 items, regardless of the time frame, a restocking fee of at least 20% will be applied to any refund from then on.
Address for Returns & Exchanges:
Memphis Drum Shop
878 S Cooper St
Memphis, TN 38104
Attn: Returns Dept