Returns & Refunds Policy:
'Mendip Gifts' operate a Returns & Refunds Policy which is in accordance with the DSR's (Direct Selling Regulations) and Sale of Goods Act (1979), and is as follows;
Buyers have the right to cancel, or return their orders for a full refund, including p&p providing they contact us within 7 working days of receipt of their purchase(s) and return the faulty/damaged item(s) to us within 14 days.
Buyers should contact us in the first instance either by phone/email regarding their order if it is found to be faulty/damaged or incomplete on arrival.
Refunds on items where the buyer has not read current information on sellers dispatch times/policies as detailed on our eBay shop home page, individual listings and/or customised emails/winning buyer notifications, are at the discretion of Mendip Gifts, and will be less any fees incurred by the seller from PayPal and/or eBay. Any deductions made will be notified to the buyer, via an eBay message, prior to the refund being made.
It is the buyer's full repsonsibility to ensure any return(s) are adequately and carefully packed, and where possible (subject to condition) in their original packaging. Buyer's should also ensure items are returned by a Recorded method of post, supported by original documentation, a covering note detailing the reason for return and within 14 days of receipt.
Please note, 'Mendip Gifts' are not responsible for any item(s) lost during transit/or returned damage due to inadequate packaging by the buyer which are being returned to us for a replacement/refund.
If the buyer requires replacement goods or a refund, then the buyer is responsible for any postage and packing costs incurred in returning the item to us.
Mendip Gifts, do not accept liability/cost for any items where delivery has been attempted by Royal Mail, or the destination Countries own Postal Provider, and then returned to us as "undelivered" for any reason (i.e "not called for", "address incomplete", addressee unknown" etc.) Any item that is returned to us as "undelivered, will be notified to the buyer via an eBay message/email stating reason for return. If the buyer requests the item to be resent, any cost for re-posting the item will be re-charged to the buyer in the form of a PayPal money request, and the package will not be re-posted until cleared payment has been received.
Please note, in accordance with the DSR's (Distance Selling Regulations) perishable items and those made to buyers specifications which are listed for sale within our shop, or any orders deemed to be special orders (i.e. ordered from our suppliers specifically for the individual buyer) are excluded under the DSR's from the 7-day cooling off period/right to cancel and are therefore NOT covered under our Return and Refund policies.
In addition to these exclusions, Mendip Gifts also advise buyer's to "Request Total from Seller" on the 'Review your Purchase Page' before paying for any multiple items which are subject to combined p&p as we are not at liberty to provide refunds on 'combined p&p' once payment has been made.
Where multiple items have been purchased and only part of the order is reported/deemed to be damaged/faulty then refunds on postage and packaging will be apportioned to the weight of the damaged/faulty items only.
To minimise the risk of damage, and/or loss during transit buyers are recommended to upgrade from the standard method of posting to either a Recorded Delivery Service or Guaranteed Next Day Special Delivery service. Mendip Gifts aim to process any report of damaged/faulty items and refunds/replacements as quickly as possible, and in a courteous manner at all times.