METAL SHOP MUSIC STORE POLICIES

When Are Orders Processed?
Most orders are shipped within 24-72 hours after receiving your order. Actual shipping time is contingent upon availability of merchandise and payment verification. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order. 

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We also reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order.

Payment Options
We accept Visa, MasterCard, American Express and Discover cards. In addition, we also accept PayPal, Cashiers Checks, Money Orders and Company Checks. We do not accept credit cards that are issued outside of the U.S. Please note: Company checks may require up to 10 business days to clear before an order ships.

Credit Card Declines
If your credit card is declined during order processing, you will be notified via Email and/or by telephone within 24 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.

Alternate Billing/Shipping Address
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct address. If you are shipping your order to an address other than your billing address, you may be required to provide further verification prior to shipment. Your order will remain on hold for a 7 days, after which if we have not received a response to our requests for more information, your order will be canceled.

Sales Tax
We only collect local sales tax on orders shipped within the State of Florida. For areas outside of Florida State, please check with your local tax authorities regarding any local sales tax liabilities. Canadian customers, please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions.

International Orders
For orders that are shipped outside of the U.S. there may be local customs or duties. Please be aware that all countries have different fees and procedures for incoming packages and such fees are your sole responsibility. Please check with your country’s customs office for precise charges before placing your bid. 

Metal Shop Music assumes no responsibility with respect to any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country.

We do not ship to Indonesia, Malaysia, Singapore, Romania, the Russian Federation, Greenland or Iceland.

For International Bidders, we accept PayPal (Confirmed Address Only - If your address is unconfirmed your payment will be returned to you), and Wire Transfers.

We do not accept credit cards issued outside of the U.S. and Canada.

International shipping will be calculated on a per order basis.

Order Cancellations
To cancel an order, you will need to contact a Customer Service representative by phone at 1-727-326-3775. Email cancellations will not be accepted. If you cancel an order before it ships, a refund will be issued less a 5% processing fee for charging and refunding your credit card. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery.

Returns
Damaged Products: All claims for damaged merchandise must be made within 24 hours from the date that the merchandise was received. The claim can be initiated by you or a Metal Shop Music representative. All original packing materials and/or boxes must be saved and made available for inspection, in order for a damage claim to be considered by the shipper. Metal Shop Music will not be liable for any monies lost if the claim is not filed within the required time period. If you decide to file a claim with the shipper directly, you must notify us to receive proper credit or replacement. Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, you may not be able to file a claim with the trucking company.

Defective Products: Metal Shop Music offers a 10 day (from date of shipment) replacement or credit policy for defective products. Prior to returning any item, please contact the manufacturer to confirm the item is defective. Customers who do not want an item repaired or replaced can request a return authorization, however a 15% restocking fee will be accessed to cover testing, repair, cleaning and repackaging expenses. Items found not to be defective may be subject to additional fees.

Please note that once delivered, the products listed can not be returned for credit. At the time of delivery you will have the oppurtunity to inspect the item for damage. If it is damaged you should refuse delivery. You will be entitled to a full refund if an item arrives damaged.

Non-Defective Product Returns:
Non-defective products can be returned within 7 days if returned unopened, for credit less shipping. Items that have been opened can be returned, but will be subject to a 15% restocking fee to cover testing, cleaning and repackaging expenses. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with non-resalable parts.

Return Notes:
All returns must be pre-approved by a customer service representative for an RMA number (Return Merchandise Authorization). To accomplish this, please call our customer service department at Metal Shop Music. Any item returned or refused without applying for an RMA, will be subject to a 15% restocking fee. Once your request has been received, you will be contacted within 7 business days with an RMA number and instructions for sending back the item(s). The RMA number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. If you received your item double boxed, it must be returned in this manner. Once shipped, Email the tracking number(s) to us with your Metal Shop Music order number. We will notify you via Email of your refund once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of mis-shipment. Please allow up to 2 billing cycles for your credit to be posted to your account.

Typographical Errors
In the event a product is listed incorrectly due to typographical, description and/or errors in pricing, Metal Shop Music shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Metal Shop Music shall immediately issue a full credit to your credit card account.

Privacy Policy
Metal Shop Music takes your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it is transmitted to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping, entering a contest or an auction at Metal Shop Music.

Maintaining Your Information
If you wish us to retain person information (to make repeat shopping easier), you need to complete our registration process, which includes setting up a unique Username and Password. To modify your personal information, you will need to click on "My Account", and enter your user name and password. If you have any questions regarding our privacy practices, please click here to contact us.