Please read the store policy before bidding!! For inquiry, please email us at email@example.com
Mia Donna Boutique
1. SAL (Surface Airmail, No insurance/No Tracking service): ---------------------- 14 - 20 Business days depends on locations
2. AIRMAIL(No insurance/No tracking service): ------------------------------------------ 10 - 14 Business days depends on locations
3. EMS (Express Mail Service, with Insurance/Tracking service): ---------------- 3 - 5 Business days
Default shipping method is SAL. If you want use the other two services, please send us an email request.
Additional services available:
REGISTERED Mail US$5.00/package. Compensation covered JPY6,000 (US$55.00)
Insurance US$5.00/package Compensation covered JPY20,000 (US$180.00)
Important Note to Customers:
- Customers are responsible for assuring that the product can be lawfully imported to the destination country.
- If not shipping by Registered mail or covered by insurance, we do not take any responsibility for losing parcel.
- Due to high level of losing parcel, registered mail is required for customers from Italy.
- Customers are responsible for all taxes, duties and fees required by their customs services, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
• We accept paypal only.
• Payment is expected within 5 days of auctions end
• Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
• Item(s) will be sent within 2-3 business day (except Saturday,Sunday and public holidays) after the payment has been cleared
• We accept return if the item is not as described .
• Product should be returned in an original condition in 7 days.
• Buyer is responsible for the cost of return shipping or handling fee if there is any.
• We will refund the money or send replacement upon receipt of return shipment but shipping cost is non-refundable.
You should contact us immediately should you wish to cancel any order for the Products placed through eBay.
1. Immediate cancellation will be subjected to 5% cancellation fees. (up to 10 hours if not shipped)
2. If your order has been processed or is currently being processed a 15% cancellation fee will apply.
3. If your order has been shipped and you wish to cancel, you will be required to ship the items back unopened and 30% cancellation fees will apply, shipping costs are non refundable.
4. Any parcel returned for the following reasons; Refused, Unclaimed, Invalid Address, Unknown Address, or Insufficient Address will be subject to a duplicate shipping fee plus $5.00. If you choose to cancel the order after the first shipment has been made and you will be surcharged a 25% cancellation fee of the entire purchase price. Shipping fees; shipping/Insurance, packaging, handling and postage fees will not be refunded.
6. Refunds are issued only to the paypal account used at the time of purchase, and in no other way.
IN ALL CASES, please contact us before shipping.