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Orders and Shipping



To cancel an order

How to track your order

Shipping process


Orders are processed after you complete payment through PayPal. Items are shipped Monday through Friday during business hours. We cannot process address changes once an order has been placed. We recommend you double check that the shipping address is correct before placing the order.


The Microsoft Store on eBay accepts PayPal only. You may pay with a PayPal account or by using a credit card within PayPal.

To cancel an order

Because we fill your order as quickly as possible the Microsoft Store on eBay cannot honor cancellation requests once payment has cleared for a transaction. If you wish to return an item you must follow our return process. For information about how to return an item and to determine which items are eligible for return, please refer to our Returns policy.

How to track your order

To track your order online, go to My eBay > Purchase history to locate your order
When you place an order, you will receive the following e-mails:

  • An order confirmation from eBay
  • A payment confirmation from PayPal
  • A shipment notification when the item ships

Shipping process

All orders placed at the Microsoft Store on eBay ship via a Microsoft preferred carrier. All shipments are subject to the Microsoft preferred carrier terms and conditions.

Where we ship:
  • The Microsoft Store on eBay can only ship to U.S. locations at this time.
  • We do not ship to P.O. Boxes, personal mailboxes, U.S. Territories or APO addresses.
  • You must provide a full street address for delivery purposes. Rural route numbers are also okay, but may result in a longer delivery time than stated in the chart below.
  • Microsoft Store on eBay does not permit a carrier to redirect a package to a new address after it has been shipped. This helps fight online fraud.

Shipping cost:

Shipping costs depend on the shipping method. You can select the shipping method and review your shipping costs before you complete your purchase:






3-7 business days

2nd Day

$9.99 US

End of business on second business day after order day.*

Next Day

$16.99 US

End of business on next business day to most locations.*

*Orders placed and payments completed through PayPal on a business day (Monday through Friday, excluding holidays) before 1:00 PM Pacific Time will ship the same day. Orders placed on a weekend, holiday, or after 1:00 PM Pacific Time on Friday will be processed on the next business day.

Free shipping offers

When we offer free shipping, we'll automatically apply it when you check out, and that will be reflected in your shopping cart. Unless otherwise indicated in the offer, free shipping applies only to standard shipping – you will still have to pay if you choose to ship 2nd Day or Next Day. Free shipping is only available for purchases made during the free shipping offer dates and isn't transferable or redeemable for cash. Our free shipping offer is only good for qualifying products shipped to U.S. locations.