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Store Policies
Our goal is to provide our customers with the highest quality merchandise at the lowest possible price. Your satisfaction is key to our success and we ensure that your experience with us will be rewarding and positive. We wholeheartedly believe that the customer is always right and will do our best to make you satisfied with your purchase.
Emails
We do our best to answer email as quickly as possible during normal business hours. If you ever have any questions about our products please don't hesitate to contact me. We do not use an automated email system. I answer all emails personally and will do my best to answer all of your questions in a professional and timely manner.
Please do not attempt to send us email through your Paypal invoice as our system will not see them. Contact us directly at midwest@zoomtown.com. You may also use the 'Contact Us' link in our store header OR the 'Contact Member' button in all of our listings.
You will not ever receive SPAM email from Midwest Salvage & Tool. We send invoices with payment instructions as well as contact and shipping information, and lastly your shipping confirmation stating your item has been shipped.
We offer 'opt in' newsletters and product update emails. Simply add us to your favorite sellers and select the newsletter of your choice to be added to our mailing list. If you wish to be removed from our mailing list simply edit your favorite sellers list and uncheck newsletters next to Midwest Salvage & Tool.
Contact Info
Payment instructions and confirmation will be emailed at the end of an auction to the highest bidder. The best way to reach us is by email at midwest@zoomtown.com with any questions. Please remember to include the ebay item number. We will do our best to answer all inquiries within one business day or less. Our phone number is 513-242-1114 but please use our email address, we will be able to answer your qusestion in a more timely manner.
Payment
We prefer Paypal and also accept money orders & cashiers checks. We DO NOT accept personal checks. Please make payment within 7 days of auctions end. I understand that unexpected things come up so please contact us should you need more time.
Please make payable to:
Midwest Salvage & Surplus
5129 Kieley Pl
Cincinnati, OH 45217
Email: midwest@zoomtown.com
Important Payment & Tax Information
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Full payment must be received within 7 days from the end of an auction or the auction will be void and a negative feedback may be left.
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We reserve the right to re-list the item if payment is not received within the 7 days after the auction close.
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BE ADVISED: We actively participate in the ebay Non-Paying Bidder/Buyer Program.
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All sales are final!! So please read all description carefully before bidding!
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Winning bidder assumes all risk of liability with respect to the purchase of the product.
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Payment instructions & confirmation will be emailed at the end of an auction to the highest bidder.
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Ohio residents pay 6.5% sales tax.
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Many countries impose their own customs, duties, taxes, etc.. on items being shipped from a foreign country.
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We are not responsible for any locally imposed duties or taxes.
Please do not send email through PayPal! Our system will not pick them up. Please email me direct at midwest@zoomtown.com.
Bidding Policies
Please read the following bidding policies prior to bidding. By placing a bid you agree with and are bound by all of the conditions mentioned below.
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You have read the auction description fully and agree to all terms stated.
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You agree to abide by our return policy stated below
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You agree to provide us with an opportunity to resolve any outstanding concerns to your complete satisfaction; you agree to email your questions/concerns to midwest@zoomtown.com. We will do our best to resolve ANY situation to your utmost satisfaction.
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You agree to use Square Trade mediation to resolve any outstanding issues before any negative or neutral feedback is given.
Non Paying Bidders
We always contact buyers who haven't paid within seven days of the auctions end to try to work out a payment arrangement. Most times there are extenuating circumstances behind the non payment which we completely understand and will make every effort to help you.
It is VERY important to contact us should you have trouble making payment. We report non paying bidders that do not respond to emails and as an absolute last resort, we will leave negative feedback.
Return Policy
If you are not completely satisfied with your purchase then please return it to us for a full refund of the highest bid value less 15% restocking fee. We will issue a refund for the item in question after you:
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Obtain a return authorization number from us within 48 hours after receiving the item.
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Ship the item back to us in the original packaging with all of the originally sent accessories and/or documentation listed in the original auction within 5 days of receiving item.
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Canadian Customers complete the customs documents to include NO VALUE RETURN TO SENDER!! on all documents including the shipping waybill.
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Give us the opportunity to resolve the issue prior to leaving negative feedback.
We do not refund PayPal or Shipping Fees. We will however refund the shipping fees on items that were shipped in error on our part.
Customer Pick Up
There is a $5 handling fee
per item for customer pick up purchases
Local pick up available between 11 am and 5 pm. All pickups need to be paid via Paypal 24 hours in advance of picking up your item. If you do not use paypal you may bring a money order with you but you must give us 24 hours notice before picking up your item.
Our pick up days are 11AM - 5 PM
Wednesday, Thursday & Friday
Shipping & Insurance
Receive your items fast!! Orders ship within one business day of receipt of payment (weekends & holidays excluded). Some orders ship the same day dependant on how busy we are and the time of day your payment is received. It is our firm belief that once a product is paid for, it should be shipped as soon as possible.
We offer shipping insurance in all of our listings and strongly recommend purchasing insurance with your item. Although we take great pride in how well we package our items for shipping it is out of our control once it has left the building. We do not offer refunds or exchanges on items damaged during shipping.
BUY MORE & SAVE!!
We offer shipping discounts on multiple item purchases
We offer a 20% discount on the total of shipping charges for orders with multiple items
If you are the winning bidder on multiple auctions we will combine your purchases saving you big money on shipping. Please send us an email request for a combined invoice when you have finished shopping. We will send your invoice with the shipping charge adjusted.
Privacy Statement
Personal information collected during the purchase process is completely confidential. We will not sell or trade your personal information to third parties. We will not ever use your email address to send you SPAM email.
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