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| Q:When can I expect my order to arrive? |
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| A:We're sure you're really excited to get the new ministry products however please be patient. Shipping generally takes 2 to 3 weeks. |
| Q:Do you combine shipping? |
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| A:Yes. You might see that the cost is US$x.xx for the first item purchased + $x.xx for each additional item. You need to add up all the shipping costs for all the items purchased to get the final shipping total. This is because the cost for shipping all our items increases according to weight. We never exaggerate shipping charges to increase profit. |
| Q:Do you ship internationally? |
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| A:Yes we certainly do. We ship to every country in the world with very reasonable rates. See each individual listing for shipping costs to your country (under the title 'Shipping, payment details and return policy' at the bottom). |
| Q:How much is the Shipping and Handling Charge? |
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| A:The shipping costs for each of our listings is near the bottom of the listing under the title 'Shipping, payment details and return policy'. This includes every country in the world, including Canada, UK, Australia, etc. |
| Q:How can I track my order? |
|
| A:If you have paid for the economy shipping or received free shipping, then there is no online tracking available. These go in standard first class airmail. If you have paid extra for the Global Express service, you can track your order:
U.S.: http://www.usps.com/shipping/trackandconfirm.htm |
| Q:What is your return policy? |
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| A:In the unlikely event that you are NOT satisfied with your order, we will refund you for the products, and if the return is a result of our error we will even refund the shipping and pay for you to return the item(s) to us. 15% restocking fee applied unless the return is a result of our error or because the item was damaged in shipping. |
| Q:What do I do if I forgot to let you know my color or size preference? |
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| A:Each of the products sold on eBay have a size and/or color stated in the listing. This is what we will send. Many listings also include other sizes and/or colors which you may optionally request in lieu of the default size or color. If you inform us later to change color, we will do our best, but cannot guarantee anything. |
| Q:Am I required to pay for the insurance? |
|
| A:We strongly recommend paying a little bit extra for the insurance. If an insured order is lost or damaged in shipment, it will be reshipped with no hassles whatsoever. However we cannot be held responsible for uninsured items lost in the post. |
| Q:What are your accepted payment methods? |
|
| A:1) eBay checkout system via PayPal
2) USD Check or USD Money Order:
3) Visa or MasterCard
4) Interac email money transfer
In all cases, please go through the eBay 'Checkout' process, where you will get all the information you need to send us the payment. |
| Q:Can I use a Ministry Ideaz coupon on the eBay store? |
|
| A:Unfortunately you cannot. There are two reasons: (1) Due to the high costs for us in listing on eBay and (2) Due to the fact that most of the auction items already sell for quite a lot below retail price. |
| Q:Does the item really only cost 1¢!? (or 99¢, etc.)? |
|
| A:That would be nice, wouldn't it? However, unfortunately, that's not how it works. Each auction usually lasts one week. At the beginning of the auction, the starting bid may be very low. However inevitably the price rises as bidders place their bids. We like to call this "pick-your-own-price." You enter the highest price you're willing to pay. |
| Q:Can you sell me more items at the winning bid price? |
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| A:We obviously have more items in stock, but as these normally sell on auction for a lot less than retail, our budget only permits us to list a certain quantity per week as a promotional offer. Therefore, we are unable to sell more than one item at the auction sale price. Furthermore, eBay prohibits this as Multiple Listing Fees Avoidance. |
| Q:eBay is forcing me to pay with PayPal, but I don't want to. What do I do? |
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| A:When you check out, it is a bit of a process to avoid paying with PayPal, but it is possible. On the checkout screen click the radio button where it says "Other payment methods". eBay tries a second time to get you to sign up with PayPal. Click "Pay with other." This link is less visible than the PayPal button, but it is there. |
| Q:What if I won an auction, but then decided I no longer want the item? |
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| A:When you buy or bid on eBay, you enter into a contract. eBay displays the following note on the confirmation screen: "Your bid is a contract - When you submit your bid, you will enter into a legally binding contract to purchase the item from the seller. You should contact the seller to resolve any questions before bidding." |
| Q:Can you remove the UPI (unpaid item) strike for an unpaid eBay order? |
|
| A:We can request eBay remove an unpaid item strike if the following criteria are met:
(1) Not more than 90 days has past since the purchase date.
(2) We eventually received payment for the item(s) purchased. |
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Ordering
troubles? Charge by phone 1-877-446-0784 or
fax 1-877-446-0784 
