Will I receive a receipt for my transaction?
Certainly. At the end of your transaction, you are shown an Order Summary screen. Please print this page from your browser as a receipt for your transaction. You will also receive an order confirmation and a shipping notification by email, which you can keep for your records. And finally, we send a hard copy of the invoice with your shipment.
Do you accept wire transfers?
We used to. However after having been the victims of bank fraud, we now keep our banking information private. Since we cannot give out our private banking information, we cannot accept wire transfers.
Do you send COD (cash on delivery) orders?
No, unfortunately we are no longer able to accept cash on delivery (COD) orders. All orders must be paid in full before we can ship them.
Do you give bulk discounts?
Our prices are already about as low as we can go; especially considering that each item is individually handcrafted. We do offer free shipping for qualifying orders in North and South America. We realize that many of the friends sometimes get together with a larger order, and the free shipping is our way of saying "thanks". We also discounts on our sister site: ministryideaz.com.
Do you accept payment in other currencies?
Indeed we do. Some of the major currencies we accept are: Euro, Pound Sterling, Swiss Franc, Canadian dollar, Australian dollar, and Yen. However, please contact us for some important instructions before sending us a check.
How can I figure out the cost in my currency?
On each page of our site there is a handy conversion calculator. Or click here. As currency constantly fluctuates in value, the conversion given should only be considered a "general idea" and not the exact amount that will eventually show up on your bank statement.
Why do you only deal in U.S. currency, especially since you are a Canadian company?
Even though our company is legally established in Canada, we would consider ourselves an "international" company. We ship all over the world, and less than 5% of our orders are actually shipped in Canada, whereas almost 80%of our customers are in the United States. Furthermore, of all the current
monetary units, the U.S. dollar is still the world's dominant currency and almost everyculture knows more or less how their local currency compares in value to the USD, making it easier for them to convert our prices to their local currency.
That being said, we do indeed accept payment in many major currencies including
the Canadian dollar. Please contact us if you would like information on how to pay in Canadian dollars.
Can I order if I don't have a credit card or access to PayPal?
Yes you can. Please send a $US money order (i.e. MoneyGram or Western Union) to:
Cochrane AB Canada
Why didn't I receive the coupon (or gift certificate) you promised to email me?
Unfortunately in these cases it would seem that your ISP (Internet Service Provider) is blocking you from receiving coupons, etc (since these are of a commercial nature and can wrongly get filtered as spam). You will have to contact your email service provider or Internet service provider and let them know that they are blocking email that you need to receive from MinistryIdeaz.com (IP address:
22.214.171.124 and 126.96.36.199). If you like you may send the sample letter below to your ISP's customer support department. Ideaz Technologies powers the email communications we send to you. When you receive a response from your ISP, please forward the response email to the following address: info @ ideaz.ca. The Ops Department at Ideaz Technologies will follow-up with your ISP once
they receive your email. We apologize for any inconvenience this may cause you.
In the meantime, (as a quick fix), you can enter a different email address (such
as Hotmail or Yahoo).
Sample letter to send to your ISP:
To: ISP Customer Support
Subject: Remove Email Block
Hello. My name is ________ and I have been a customer of your services since ________. I understand that you have a blacklist in place to protect customers like myself from unsolicited email; however, this blacklist has made it impossible for me to receive coupons (or gift certificates, or newsletters) that I have requested. I need these communications and would like to receive them using this email address.
The sender of these emails uses Ideaz Technologies as a service provider. Ideaz Technologies is not an open relay and has extremely strict anti-spam
policies in place. Because you block emails from Ideaz Technologies I am unable to
receive these communications.
I ask that you add Ideaz Technologies to your white list. For further
information about Ideaz Technologies you may contact the Ops team at 1.877.689.8393 or info @ ideaz.ca.
Technical Notes for your Network Department
IP Address to put on white list:
- 188.8.131.52 and 184.108.40.206
- To be notified of changes send email to info @ ideaz.ca
Please contact me when this problem has been resolved.
Why didn't I get the discount/free shipping you promised?
There are many reasons why the system did not grant the promised discount. Please check that you entered the coupon code correctly. Also check the coupon terms very carefully. Some coupons are only good for certain products or categories. Other coupons are only good for a certain number of customers (i.e. first 100 customers get 30% off) and it may be (in this example) that your purchase was made after the 100th customer already checked out. Also please check that the coupon has not expired.
My order never went through. Why?
What sometimes happens with online shopping, is the person entered their credit card information in PayPal and got to the second last screen where
it requests a final confirmation. This has happened many times that the
customer thought that the order went through at that point. NOT SO. This is the
final confirmation to which you have to click "Pay Now". If you close the browser at this point, the system assumes you decided against the purchase
and nothing is even registered. You don't get a confirmation email, your card
is never charged. Everything just disappears and we at Ministry Ideaz have absolutely NO IDEA that you were even interested in buying something.
I decided to cancel my order after it was shipped. Can you refund me right away?
Unfortunately we cannot. You will have to process an RMA, and we will refund you per our return policy.
Can I go to my credit card company and do a chargeback, thus forcing you to cancel my order?
You could theoretically, but you would be guilty of perjury and could face
possible legal action. We are happy to cancel your order before it has been batched
for shipping. However, after it leaves our warehouse there is no way to retrieve it from the postal system, and we cannot cancel the order. Chargebacks are generally for if we, the merchant, did not fulfill our part of the sales contract (for example, if we fraudulently shipped you something different or we didn't ship you anything at all - of course this would not happen). You cannot process a chargeback simply because you changed your mind but the order was already shipped. In fact, when you file a chargeback, you have to agree to declare that you are telling the truth. PayPal and other credit card companies require a statement, such as: "I declare, under penalty of perjury, that all statements submitted herewith are true to the best of my knowledge. I understand that knowingly filing an application or statement of claim containing false, incomplete, or misleading information may constitute a criminal offense, and may also subject me to legal action by the credit card company or by the merchant to recover lost funds, costs and penalties."