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No Worries Guarantee
We guarantee that you will absolutely LOVE your new ministry products. Unlike other companies our products are hand-sewn with precision, using the highest quality materials. If in the unlikely event that you are NOT satisfied with your order, we will refund you for the products, and if the return is a result of our error, we will refund you for the shipping, and we will even pay for you to return the item(s) to us!

*We reserve the right to investigate any apparent abuse regarding this offer. Products damaged by misuse or abuse not covered by this guarantee.

Shipping Costs & Delivery Times
Please review the following information regarding receipt of your package...

 

Shipping costs

Shipping to North and South America (including U.S. Protectorates, Canada and the Caribbean islands)
Starting December 15th, shipping will be FREE for most "buy it now" orders
(Free shipping does not apply to auctions. See shipping costs detailed in each listing.)

 

Shipping to Asia, Australia, Europe, Africa
(Shipping works out to approximately 10% of order total for most products. See shipping costs detailed in each listing.)

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Bulk Orders

If you are interested in placing a bulk order over $500, we invite you to visit our sister site ministryideaz.com where you can save 10% on all bulk orders over $500. Must order $500 of products before shipping is calculated. Products sold via Amazon.com through our affiliate program are excluded (i.e. books). The shopping cart will automatically deduct the 10% when you check out.

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Tracking your package

Please note: The return address label on the package will say "MinistryIdeaz.com, Casilla 17-02-5416, Quito, Ecuador, South America" as the merchandise is shipped from Ecuador. We send with "Unidad Postal del Ecuador" (Ecuadorian Postal Service) (http://www.unidadpostal.com/). If you have paid for the economy shipping or received free shipping, then there is no online tracking available. These go in standard first class airmail. Sometimes in order to get your order to you as soon as possible, we ship in more than one package. If you ordered several items to be delivered to the same address, we may send them to you in separate packages to give you the speediest service. Rest assured--this will not affect your shipping charges. If you notice something seems missing, please check if the package says it's "Package 1 of 2" etc. (Often package 2 will arrive before package 1 and vice versa.)

If you have paid extra for the Global Express service, you can track your order at one of the following URLs, depending on your region:
U.S.: http://www.usps.com/shipping/trackandconfirm.htm 
U.K.: http://www.parcelforce.com/portal/pw/jump1?catId=500187&mediaId=2600005 
Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en&?sblid=DC

If you do not receive your entire order in the timeframe mentioned below, click here to file a lost order claim.

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Delivery time

When you receive your order depends on the availability of the product(s), time to process and package your order (usually one to two business days) and where the product is being shipped to. Please note that orders are not shipped on Saturdays or Sundays. We usually ship Mondays, Wednesdays and Fridays. Therefore, you can calculate shipping time, taking about two to three weeks from the following Monday, Wednesday or Friday after placing your order. 

The chart below shows when you can expect to receive your order, according to the shipping method you choose:

Delivery Option From Checkout Time to Delivery
First Class Airmail*
Please contact us if you need this faster option (at extra charge)
Count 2 to 3 weeks from the following Monday, Wednesday or Friday after placing your order*
*Delivery times stated are for items showing a status of "In Stock" and are not guaranteed. Shipping may take longer to certain countries.

If you do not receive your entire order in the timeframe mentioned, click here to file a lost order claim.

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Signing for your order

Most orders, especially those over $100 are sent via certified post. This means you will likely have to pick it up at the post office and sign for it. Please watch for a slip in the mail regarding a package from Ecuador from MinistryIdeaz.com. Our experience has shown that these slips can get mixed in with flyers and missed. When this happens, the customer doesn't go to the post office, and the package ends up returning to us as unclaimed. Most post offices will only hold certified mail for 14 days before returning it to sender. We cannot be held responsible for unclaimed packages which are returned to us. Also please note that if your order needs to be sent in two or more packages, we might send only the LARGER portion certified, and the rest as regular post.

If you neglected to go and sign for your package, and it was returned to us, you would have to repay the shipping cost to have the order reshipped back to you.

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Product Availability

OUT-OF-STOCK ITEMS: Please note: It is possible that items that are low in stock got purchased by more than one person simultaneously before the stocking data could get updated. In the unlikely event that this should happen, you will be notified when the warehouse is expected to be restocked, with the option to cancel the order.

PRE-ORDERS: Certain new products may be scheduled to arrive in our warehouse on a given "Release Date" for which you may make a pre-order. We make every effort to show the accurate date provided by our suppliers. However, in some situations, the date may change and the product page will be updated.

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Shipping FAQs

Will I be charged duty and import tax?
We have no control over import taxes, as this is up to each country's customs policies. However, customs rarely tax or charge duty our products (maybe once in 500 orders). We ship out of Ecuador, South America and since we keep packages under 2kg, Ecuadorian export laws do not require us to attach a bill of lading to the outside of the package, as in many other countries. Also, since we are exporting, we DO NOT charge neither the normal 12% Ecuadorian sales tax nor the tax from your country. So you're saving $$ there too.

If I order more than one product, do I have to pay for shipping on each of the items?
Yes. We calculate shipping and handling costs by shipment, based on the merchandise weight. Therefore, as the number of items orders increases, the cost for us to ship it increases.

If I order today, when can I expect to receive my order?
Shipping times are generally 2 to 3 weeks. In the rare event that there will be a longer delay (for example, if the item is temporarily out of stock), we will contact you to advise.

Can you send my order via overnight or express shipping?
Unfortunately the shipping costs far too much (well over $100) for express and overnight. Orders generally take from two to three weeks to arrive, although occasionally orders do arrive in as little as one week. If you need a gift urgently, we recommend purchasing a gift certificate which can be emailed to you immediately upon payment. You can either have the gift certificate emailed directly to the recipient along with a personalized message, or have it sent to yourself so you can print it out and present it in person.

Why didn't I receive a shipping confirmation email?
There are many reasons why it may not have arrived to you, the most common being a spam block by your email server, or your email program in your computer. We suggest you contact your ISP and request that they unblock emails from ministryideaz.com. Since shipping confirmation emails can look "commercial" in nature, these types of emails are very susceptible to spam filters, even though they aren't spam. Click here for more information.

Can I ship to a P.O. box?
Yes, you can.

Does Ministry Ideaz offer international shipping?
Yes we certainly do. We ship to every country in the world.

How can I track my order?
The return address label on the package will say "MinistryIdeaz.com, Casilla 17-02-5416, Quito, Ecuador, South America" as the merchandise is shipped from Ecuador. We send with "Unidad Postal del Ecuador" (Ecuadorian Postal Service) (http://www.unidadpostal.com/). If you have paid for the economy shipping or received free shipping, then there is no online tracking available. These go in standard first class airmail. If you ordered several items to be delivered to the same address, we may send them to you in separate packages to give you the speediest service. Rest assured - this will not affect your shipping charges. Orders over $100 are sent certified post (sometimes in one regular package and one certified). If this is the case, this means you will likely have to pick it up at the post office. Please watch for a slip in the mail regarding a package from Ecuador from MinistryIdeaz.com. Most post offices will only hold certified mail for 14 days before returning it to sender. We cannot be held responsible for unclaimed packages which are returned to us.

If you have paid extra for the Global Express service, you can track your order at one of the following URLs, depending on your region:
U.S.:http://www.usps.com/shipping/trackandconfirm.htm
U.K.:http://www.parcelforce.com/portal/pw/jump1?catId=500187&mediaId=2600005
Canada:https://obc.canadapost.ca/emo/basicPin.do?language=en&?sblid=DC

I received my order, but it wasn't all there
Please be sure to double-check the contents of your order before contacting us. If something seems missing, check that the package (on the outside) doesn't say "package 1 of 2". If that is the case, the second package will arrive in due time, within the timeframe indicated when you placed your order. It almost always happens that one parcel arrives before the other. Also, sometimes package one arrives first and sometimes package two arrives first. If there is no sticker that your order is coming in two packages, please check if smaller items might be tucked inside the pockets of larger items. If you are indeed missing an item, please contact us as soon as possible. Please also let us know the 2-letter code that is handwritten in pen on the packing slip.

Can I still order if the shipping department is closed?
From time to time, our shipping department closes temporarily, either for vacation, or inventory count. In these cases, the online store indeed remains opens and continues to process orders. Please note that any orders placed during such time will experience a slight processing and shipping delay (usually a few days to a maximum of one week). When this happens we sometimes upgrade you to faster shipping for no extra cost.

What kind of packaging materials do you use to ship orders?
We found that by having packages in large manila envelopes they don't get stolen as often as with cardboard boxes. Although it is rare, we do have to consider theft in the postal system. Therefore, we try to make packages look as if they contain not much of value (i.e. not using a fancy box with our company logo). We also divide larger orders into smaller packages, etc. So far the system has been working very well for us.

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