 |
| Q:Our You A Individual Selling On EBay Or Are You A Business? |
|
| A:We are a company that operates out of commerial location just outside of Boise, Idaho. We employ a full time staff who are generally in the office 7 days a week. We answer phones & emails Monday-Friday 9am-6pm and we check for email messages several times over the weekends & to send invoices. We have a Retail Store for local customer pick-up. |
| Q:Are The Items/Products We See Listed In Your EBay Store All That You Carry? |
|
| A:No. We stock many other items from many of the major manufactures and distributors.
You can view these items at:
www.modeltrainwarehouse.com
We also do "Special And Pre-Orders" on our web-site and over the phone. |
| Q:Do You Offer Shipping Discounts? |
|
| A:YES - We offer shipping discounts as indicated in our listings. |
| Q:Do You Combine Shipping? |
|
| A:Yes - Since our system uses a weight and zip code based system to calculate the shipping charges adding items to your order only adds the cost for the additional weight of the items added.
SEE BELOW FOR MORE INFO ON SHIPPING! |
| Q:When Can I Expect My Order To Arrive? |
|
| A:We attempt to process and ship all orders received and paid within 2 Business Day Monday-Friday.
You should receive your order within 1-7 working days after it has shipped. |
| Q:How Do You Ship? |
|
| A:We ship the majority of our customer orders via UPS Ground or Via the USPS Priority Mail.
The customer may choose which service they would like on many of our listings. |
| Q:Do You Ship To Canada Or Internationally? |
|
| A:No - Sorry but at this time we only accept and ship orders from buyers within the United States. |
| Q:What If I Live Outside The US But Have A US Shipping Address? |
|
| A:Sorry, but DO NOT accept orders from buyers outside of the United States who have a "Shipping Address" in the United States.
Also for the security of the EBay community if we believe you have "Temporarily" changed your address to a US address so your order will go through we will report this action to EBay's Trust & Saftey Department for review. |
| Q:More Information About Our Shipping Charges |
|
| A:Starting in the Spring of 2008 we will be moving all of our EBay listings to a "Weight & Zip Code" based system for shipping.
This is being done to offer the lowest possible true final shipping cost to our customers. |
| Q:Can We Contact You By Phone? |
|
| A:Yes - If you wish to place your order via the telephone you my call our Toll Free Number at:
1-866-939-5777 Option #1.
Phone hours are Monday-Friday 9am-6pm MT.
For all other calls please contact us at:
1-208-939-5777. Phone hours and days are the same. |
| Q:Can I Order With A Check Or Money Order? |
|
| A:No Sorry - At this time we accept PayPal and all major credit cards for payment of customer orders only.
Also, PayPal now allows customers to make one time payments without setting up a PayPal account.
Additionally, PayPal will allow you to pay via their Electronic Check system.
Please visit the PayPal web-site for more information. |
TRSg~~_11.JPG "Model Train Warehouse Inc")
) 
