Included Items: About 90% of all the images in our auctions are of the items themselves and should include all items included with the auction.  If it is not pictured, there is a good chance it is not included.  It is best to e-mail or call us if you have questions about included items.  We cannot refund money for missing items if the picture clearly does not show the item and is not stated as included in the auction.  We do offer a 14-day return policy, which is explained below.

Sold As Is/No Returns: Items stated as "Sold As Is" or "No Returns" are usually items that we cannot test for full functionality or that we state are used.  We do not offer refunds or returns on these auctions.  Buyer/Winner accepts all risk for these items.

Pay Pal Payments: Pay Pal payments require a confirmed address.  This means that the address you wish to ship your item to is the same as the billing address of your credit card on file. 

PO Boxes: We can only ship to PO Boxes with USPS.

Insurance: All items are insured.  Some auction have not been updated to show this.  You do not need to pay for insurance to have your item insured.  More details below in our insurance section. 

For detailed payment instructions, please click on our "I've Won - What Now?" link in the auction or you can click here.

• All items paid through Pay Pal will be shipped using the Pay Pal address given to us.
• If you wish to have an item shipped to another address, you will need to change/add the address to Pay Pal.  You could also call us directly and give us a credit card if you do not wish to add/change your Pay Pal address.
• Please be aware that Fed Ex cannot ship to PO boxes.
• Please read our detailed payment instructions on this page.  Click here.

• We accept Visa/Master Card, American Express, and Discover Card.
• Credit card payments must be verified by both a billing address and the card's verification code.
• Please read our detailed payment instructions on this page.  Click here.
• We hope to provide Credit Card Payments through eBay soon, to increase secruity.
  

• We do not accept Money Orders or Checks any more.  This is to comply with eBays new policy on the matter.
  

You can use eBay's Shipping Calculator to find shipping costs, or if no calculator is visible, a flat rate will be stated in the auction. Policies about specific shipping types are below.

Items are shipped USPS Priority and Fed Ex.  We will not ship using personal or third party account numbers. Fed Ex quotes are stated as UPS but they will be shipped Fed Ex Home Delivery.

Please make sure your address is correct and standardized by USPS.  You can find your standardized address by going to http://www.usps.com and clicking on "find zip code" box then entering your address.  USPS will give you a corrected standardized shipping address.

Fed Ex Home Delivery

• All shipping options stated as UPS will be shipped Fed Ex Home Delivery
• We cannot ship to PO Boxes using Fed Ex. Please read our Incorrect Address section for more details.  If your confirmed address with Pay Pal is a PO Box, we reserve the right to change your shipping service to any USPS service and/or request more money to cover additional costs if applicable.
• Fed Ex Home Delivery ships Tuesday through Saturday from 9:00 am to 8:00 pm.  This service does not require a signature, so the driver can leave the package at the location without someone having to be there. This allows for better service in residential areas.
• Please be aware that because of Fed Ex not requiring a signature, there could be problems with some addresses being in the open (such as an apartment complex) or being in areas of high crime.  These types of addresses are not considered safe and we suggest using an alternate address that allows someone to be present when the item arrives.  We will not be held responsible nor will we hold Fed Ex responsible for packages stolen because the driver left them for you.

• This service is a 2-3 day service from USPS and is great for most packages under 10 pounds.
• Please use this if you have a PO Box.

• Each auction will specify which International shipping options are available for that item.
  
• Customs forms require a full name (company names not acceptable) and phone # on all international orders.  If these conditions are not met, delays in shipping can occur.
• We are not responsible for actions taken by customs.
• All customs fees and brokerage fees are to be paid by the buyer.
• All paperwork will be filled out appropriately by us.
• Please be aware that filing an eBay shipment as a gift on customs forms is against the law.  Please do not ask us to do this.

• Auctions that require freight shipping will have details in the auctions themselves.
• Please understand that all shipping quotes do not include Residential Surcharge or Lift Gate Charges.  These are each an additional $60.
• All freight auctions require a phone call to us before payment is made or the item is shipped, to arrange proper shipping details.
• We will not ship through personal shipping companies.
  

• We are not responsible if you, the buyer, provide incorrect or misleading information in your address.  If items are returned due to incorrect addressing or are stated by the shipping company as undeliverable addresses or are returned because the buyer did not claim them at the office, we will refund the buyer the auction price upon return. Since we have already paid for the shipping, we will need to keep the shipping and handling charges.  Because of time and resources, we will not renegotiate alternate shipping methods or address changes to reship the item.  We will consider the auction closed.

We do allow you to combine shipping to lower costs; however, eBay's "combine auction" option does not seem to work all the time.  Feel free to request a personal quote directly from us.  Personal quotes from us also seem to give you the best discount.

If you want to bid on another auction, please e-mail to tell us so that we do not file a non-paying bidder alert after 7 days of your first-won auction.

You are allowed to combine auctions within a 14 Day period.  Please do not make any payment or use eBay Checkout on any auction until all auctions are won.  We will file non-paying bidder alerts on your items if they have not been paid for after a week (7 days) of your last won auction.  We reserve the right to combine all auctions after 14 days and/or block the buyer from buying more from us until payment is made.

We cannot combine items together if they have already been combined with other won items or they have been paid for before combining.  This is because of the way eBay combines items.

We believe that once payment has been made, the buyer deserves positive feedback.  We do not wait until you have left feedback as this is inappropriate and not a true way of showing our customers' opinions of us.  Our feedback from our customers is more honest because of this and we are proud of our good feedback score.

All items not paid within one week (7 days) will result in a Non-Paying Bidder Alert.  Buyers who have combined auctions have one week (7 days) from their last won auction before we file a Non-Paying Bidder Alert with eBay.

You can return your auction item within 14 days from when you received it. After that we will not accept returns.  The buyer is responsible for return shipping costs. A refund for the auction amount will be given when the item is returned.  The original shipping cost is not refundable. If we are informed a month after the auction about a problem (i.e. incorrect listing information or shipment of a wrong item), we will not refund your payment.

Problems with auctions are handled on a per-item basis.  We try hard to keep our customers happy and if there is a problem, we will do what it takes to make you happy.

All items that state "Sold As Is," "No Return," or are shipped internationally are not eligible for our return policy.