Our Store Policies
- We offer FREE fast ground Shipping to the Contiguous 48 US States on all orders over $ 99. Delivery typically in one to five business days.
- We work with several warehouses in order to provide you with the best and quickest delivery possible.
- You can upgrade to different shipping services for an additional charge please contact us in order to provide you with this service!
- Our Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.
If your order arrives and is not right, we will fix it, no questions asked, we promise.
Doesn't fit? Or just not happy with the product? You can return any new, unused item within 14 days of the receipt date of delivery. We will issue full refund and provide a return shipping label. If you would like a different size please contact us so we can make sure the next item is accurate.
Returned products must be in new unused condition with all original tags and packaging.
Once your item is returned and we received it will be inspected within 24 hours. Your refund will then be processed and a credit will appear on your payment method depending on your bank institution it can take 2-10 business days for the refund to post to your account. Only one return label will be provided per order. If addition returns are needed the buyer will be responsible for the purchase of return shipping.
Used or Damaged Merchandise
- Any merchandise which has been "taken out for a ride" is considered used and cannot be returned. We encourage you to walk on your carpet in your boots and to try your motorcycle helmet on indoors before heading out on the bike.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Apparel and Helmets
- Apparel items must be packed in their original garment bag (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
- Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Electronics, Hard Parts, Tools, Tires
- Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
- Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
- Any Tool or Chemical that has been opened or seal broken is non-returnable.
- Open box items for which the packaging has been destroyed are not returnable.
- Please let us know ASAP if any goods arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Sale ITEMS, Special or Closeout ITEMS.
- All products which are market as SALE ITEM, SPECIAL SALE, or CLOSEOUT ITEM Will apply restock fee of 20% of the value of the product in case of return, and the buyer will be responsible for the purchase of return shipping.
- No warranty, written or implied is made on any products made or sold by MotorSuppliesFL. All descriptions given by MotorSuppliesFL as to function are for reference only and are not a guarantee. MotorSuppliesFL cannot assume any responsibility for personal injury, labor or other injury arising out of the use of any product manufactured or sold. MotorSuppliesFL shall not, under any circumstances, be liable for any special, incidental or consequential damages, including but not limited to damage or loss of goods or claims of customers of the purchaser which may arise and or result from the sale, installation or use of these products. By purchasing or installing the product, the purchaser agrees to all of these terms.
- For further warranty information, please see further documentation from the manufacturer of your product. All product warranty is the sole responsibility of the manufacturer. MotorSuppliesFL will assist you with any warranty claim to the best of it's ability as customer service is our top priority.
- All items that are returned to MotorSuppliesFL for manufacturer warranty consideration must have shipping paid to and from our warehouse.
We are committed to communicating with you in a professional manner and protecting your confidential information. We use the information you provide (e.g. name, address, phone number, email, etc.) to contact you to share information about our (products/services). We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. This company does not sell, trade or rent your personal information to others.
Please contact us to correct or update information at any time. @ +1(844)3216735