|  | | | MotoringMax | | | Maintained by: | | iJDMTOY @ MotoringMax, world's largest automotive LED lighting super store. | |
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iJDMTOY together with
MotoringMax was founded in 2004 and now it is one of the largest
automotive LED lighting retailers in US, located in Los Angeles,
California. We carry the most complete LED replacement bulbs for any
cars, SUVs or trucks and wide selections of LED lighting accessories
such as LED strip lights, LED daytime running lights, LED circuit board
panel lights and LED fog lights. Here at MotoringMax, we thrive to
provide the best selection of automotive LED lights with the latest
cutting edge technology to our customers worldwide. Being car
enthusiasts ourselves, we understand that car is an important part of
your life, here we will help you finding the best parts to make your car
looks and rides better than everyone else. We will do our best to
provide you with the best online and local shopping experience. Here at
MotoringMax, your satisfaction is our No.1 goal! |
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Welcome to MotoringMax F
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Welcome to MotoringMax Frequently Asked Questions & Policy
Page. For more questions or concerns, please feel free to
contact us at anytime. |
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Content:
General Questions:
LED Questions:
HID Questions:
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How many bulbs are in each pack?
For each checkout quantity 1, you will receive
a pair (two) bulbs.
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I want to order more than one item, how can I
check them out together and combine the order?
If you want to order for more than one item,
please contact us and we will quote you the total with the combined discount
shipping and handling and setup the listing for you. Make sure to let us
know your mailing address.
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How long is the shipping time?
Since we carry all listing products in stock,
so we always ship out the order within the same or next business. For US
customers, the shipping time is 2 to 5 business days; For Canadian
customers, the shipping time is around 5 to 8 days (excluding the custom
clearance time); For other International customers, the shipping time is
around 6 to 14 days (excluding the custom clearance time)
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How can I keep track on my order?
After we ship out the order, you will receive
the notification emails from both eBay and Paypal regarding the tracking
number. Since we mostly use US Postal Service for shipping, you can visit at
www.usps.com to monitor the shipment.
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I am an International customer, when I track
my shipment, it doesn't show anything, what should I do?
For most International shipments, the package will get scanned by our local
post office once received and will be directly shipped out to the
destination country. The tracking information will not be updated until it
clears out from the destination country custom and arrives the destination
country post office. Therefore during this time, there is no tracking
updates.
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What should I do if the package is lost or
damaged?
First of all, we would like to apologize for the lost and damage. All lost
and damage package will be covered by the insurance if purchased. Therefore,
we highly recommend all customers to purchase the insurance during checkout.
Once the lost and damage is claimed (usually within 1 to 2 business days),
we will re-send the package immediately with no additional cost.
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What if I want to exchange the item received?
If you want to exchange, please email us from the eBay question form and we
are more than happy to exchange for you with no additional cost in most
circumstances. However, it is customer's responsibility to pay for the
returning postage.
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What if I am not satisfied with the purchase?
From the day that you receive your product, you have 30 days if you want to
return this product. The RMA number will be the same as the eBay item
number, please write it outside of the box to help us process your refund. A
15% restock fee will be charged. Shipping fee is not refundable.
This product comes with a 90 days
replacement warranty. Return item must be in its original condition. Any
faulty due to improper installation or improper use will NOT be covered by
the warranty. Any physical damage such as soldering or modified bases will
void your warranty too.
It is the purchaser's responsibility to
cover all the shipping charges to return the parts for warranty.
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I am very disappointed with order, what should
I do?
We are very very sorry about this and please don't leave us negative
feedback, we will do what we can to make you happy again. Please contact us
and we will do our best to solve this issue for you.
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What is the return address, and how can I
process the return or exchange?
Our return address is
MotoringMax
Return & Exchange
5220 Rosemead Blvd, Ste E
San Gabriel, CA 91776
USA
When you send back the item for exchange or return, please make sure to
include a copy of the our last conversation email so we can fast process the
exchange or return.
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For the LED lights, which color can I get?
We carry Xenon White, Ultra Blue, Brilliant Red and Emerald Green LED bulbs
in stock, you can choose whichever color you want.
However, for license plate lights, parking
city lights, and sidemarkers lights, we recommend Xenon White (legal color);
for tail lights, brake lights, corner lights, we recommend Brilliant
Red/Amber color (legal color)
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Can I request a different color LED bulbs from
the auction listed?
Please send us a message during the checkout
to request a color change, please make sure to include your eBay ID and
auction number. If the color you requested is available, we will exchange
the order for you; if the color you requested is not available, we will
email to let you know.
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How long can the LED bulbs last?
To ensure the best quality, we use LEDs made
by CREE or Hyundai, so the average life span is 20000 to 50000 working
hours.
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What will cause the LED bulbs to burn out?
There are many reasons will cause the LED
bulbs to burn out, such as a sudden surge of higher voltage; the surrounding
temperature is too hot or too cold; the humidity is too high; the connection
is loose, etc.
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Are LEDs brighter than OEM bulbs?
The LED bulbs have shaper lighting, therefore
it will appear brighter than stock tungsten bulbs. However since LED bulb
has narrow angle, therefore if looking at the LED bulb from its blind angle,
it will somehow look dimmer. Therefore we highly recommend when installing
the LED bulb, make sure to point the LED clusters directly to the desire
area.
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Which color LED bulb is brighter?
For the same Type LED bulbs, the brightness
order is: Xenon White > Emerald Green > Ultra Blue > Brilliant Red
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How do I know whether the auction has the
correct item for me?
We have listed all our auctions base on Osram
Sylvania Lamp Replacement Guide with the vehicle model and made year listed
on the title, if you believe you have received the wrong item(s), please
contact us and we will exchange for you or issue the full refund including
shipping for your order.
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How can I request a mixed color package or
customize a special LED package?
If you need a customized order or a mixed
color LED package, please contact us and we will setup the listing checkout
for you.
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After I install the LED bulb, it doesn't work,
what should I do?
Please try to rotate the bulb 180 degree and
plug in again. Since the LED is polar sensitive, it means that of the power
terminals are not matching correctly, the LED will not light up. (+ with +
and - with -). But if the problem remains, let us know and we will exchange
for you.
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I installed the LED bulbs to license plate,
but the LED bulb flashes or there is an error showing on the dashboard, why?
For some newer European vehicles such as BMW,
Mercedes, Audi, Volkswagen, etc, they all have a very smart and sensitive on
board computer, OBC. The OBC will notice the LED bulbs because LED bulbs
have lower wattage comparing with stock tungsten bulbs. In order to
eliminate the flash problem and bypass the OBC error showing on the
dashboard, you will need to add resistors.
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What's the difference between T10, T15 LED
bulbs?
T10 LED bulb has 6 LED clusters, the size is
0.8 inches in length, 0.375 inches in diameter; T15 LED bulb has 9 LED
clusters, the size is 1.1 inches in length, 0.5 inches in diameter.
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I ordered the LED License Plate Lights, the
size listed in the auction is T15, but why did I receive the T10 LED bulbs
instead?
For some vehicles, since the license plate
light housing is too small, therefore, only T10 LED bulbs can fit, therefore
we send out T10 LED bulbs instead.
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What's the difference between D1S/R, D2S/R and
D4S/R HID Bulbs?
D1S/R HID bulbs have igniters integrated to
the bulbs, while D2S/R and D4S/R bulbs don't. D4S/R HID bulbs are
mercury-free version of D2S/R bulbs, currently are only used for Lexus and
Toyota vehicles.
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What's the difference between D2C with D2S and
D2R HID bulbs
D2C HID bulbs are hybrid version of D2S and
D2R HID bulbs. The D2C HID bulbs can fit both D2S and D2R housings.
D2S HID bulbs are used for vehicles with
projector headlights such as Audi, BMW, and D2R HID bulbs are used for
vehicles with non-projector headlights such as early Lexus and Acura models.
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What's the difference between 4300K, 6000K,
8000K, 10000K and 12000K?
4300K has a yellow white color, 6000K has a
ultra white color, 8000K has a brilliant blue color, 10000K has a deep blue
color and 12000K has a light purple color.
Please note that higher the kelvin, lower
the lighting output.
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After I received the HID bulbs, I found out my
car doesn't have HID at all, what should I do?
We also carry HID Conversion Kits that will
convert non-HID halogen headlight into HID, we can exchange and upgrade for
you.
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