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Frequently
Asked Questions
Thank
you for your interest in MovieGoods! At MovieGoods,
we are pleased to offer top quality products at competitive
prices. We stand behind our products and our commitment
to customer satisfaction.
The
following are answers to the most commonly asked questions
our customers have. If you cannot find the answer to
your question, please feel free to contact us - we would
be happy to help you!
- What
is the condition of the product that I am viewing?
- Is
this poster a reproduction or an original?
-
Is the image accurate?
- How
are your products packaged for shipping?
- How
do I pay after I have won?
- What
are my payment options?
- What
do you charge for shipping?
- What
is your return policy?
- What
should I do if my order has not arrived?
- Is
sales tax added to my order?
- What
if you run out of stock on the item I want?
- Do
you sell movies?
- Okay,
I know you don't sell movies. What DO you sell?
- What
are the sizes of the various products?
- Does
the MovieGoods logo or Web address appear on the poster
itself?
1.
What is the condition of the product that I am viewing?
All
posters sold on by MovieGoods are rated using the following
grading system:
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Mint
or brand new
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Never
hung in a theater. Looks brand new. In most cases
with newer releases it is straight from the printer,
through us to you. If it is a vintage product, it
will have had lots of TLC over the years.
|
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Near
Mint
|
May
have hung in a theater. If the item is rolled, it
may have tiny holes in the corner borders and very
slight edge wear. If it is folded, it could also
have slight creases on the fold lines. |
|
Very
Good
|
May
have hung in a theater. If the item is rolled ii
may have more than one hole in each border corner.
It may have minor edge wear and slight creasing.
If the item is folded, it could also have slight
separation along a fold line(s) and slightly more
creasing. None of these issues would be obvious
if the poster was framed. |
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Good
|
More
than likely hung in a theater. There will be edge
wear and it should have small tears or holes on
the border that will not affect the artwork. Each
tear should measure no more than one inch. Tiny
pieces of border may be torn or missing. The item
could have minor fading or condensation wrinkles.
There could be some tape marks. If the item is folded,
it could have separations in some places along the
fold lines. Some of the condition issues may be
visible if framed with no touch ups. |
|
Fair
|
Will
have hung in a theater. This item will potentially
share all the same characteristics as an item in
good condition. There could be larger tears and
holes. There may also some bleed through, stains
or other defects that could affect the poster's
artwork. With restoration these items can be restored
to their original shape before framing. |
|
Poor
|
Definitely
hung in a theater. In most cases the item has seen
better days. The item could have larger tears or
pieces of the poster missing. There could be serious
fading. We seldom sell items in poor condition unless
they are very rare. They would require some meaningful
restoration. |
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2.
Is this poster a reproduction or an original?
A
large number of our auctions are originals. Unless a
poster is specifically indicated as a "Reproduction",
a "Poster Print" or a "Masterprint",
then it is an original item. Descriptions for common
original items include 1 Sheet Posters, Half Sheets,
Lobby Cards, Inserts, Window Cards and 3 Sheet Posters.
Please click
here for a more detailed description of the different
types of posters If you have questions about a specific
item, contact us anytime.
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3.
Is the Picture in the auction Exactly what I will get?
MovieGoods
uses state-of-the-art wide format scanning systems in
order to assure the accuracy of every item we show.
The image that you see on your screen will vary slightly
in color depending on the type of monitor and settings
used for viewing. All folded products have been
unfolded and scanned from their stored state.
With this in mind, some images will appear to show some
glare/haze lines where vertical or horizontal fold lines
exist (this occurs when the folded part of the poster
passes over the camera during the scanning process.
Since the poster is NOT FLAT at this point, the camera
is unable to take a fluid scan and hence, hazing occurs).
These are NOT flaws in the posters. Other slight
color shading might occur due to improper calibration
and there may appear to be slight streaks in the image
due to small specks of dust or dirt on the glass plate
used for scanning. If you have questions regarding
the accuracy of the image you see on the screen, please
contact customer
service for verification.
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4.
How are your products packaged for shipping?
All
of our items are carefully packaged in order to guard
against damage. Unfolded posters are shipped in heavy-duty
reinforced cardboard containers or FedEx tubes. Items
such as folded posters, stills, press kits and lobby
cards are packaged in heavy-duty cardboard reinforced
envelopes. All of our products are packaged in a way
that ensures they arrive to you undamaged and in the
described condition.
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5.
How do I order items?
Please
allow at least 1 hour after the auctions closes or you
use the "Buy Now" option to give our auction
management system time to get the auction information
from eBay. You can click below to go to our secure checkout
https://checkout.channeladvisor.com/checkout/1252/CheckoutLookup.asp?lang=en&p=22053730&t=&fc=1&reason=A1
If
you have problems paying for your item, please contact
anytime via email, or via telephone at 1-866-679-0118
(US and Canada) or (702) 382-7414 (International).
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6.
What are my payment options?
MovieGoods
offers three payment options:
- Secure
Online Ordering - You may use your credit card (Visa,
MasterCard, Discover Card and American Express)
or PayPal to pay for your purchases. In order to
protect your ordering information, your personal
information is encrypted using the latest security
technology. None of your ordering information, including
credit card number, name and address, can be read
during transit.
- Telephone
Ordering - If you do not wish to use MovieGood's
secure transaction system, you may select the "phone
order" option found on the order form. Please fill
out the entire order form, and then call us at our
toll free number (1-866-679-0118) to provide
your credit card information over the phone.
- PayPal
Direclty - Our PayPal Payment email is payments@moviegoods.com
- Mail
Ordering - MovieGoods accepts certified checks and
money orders in US funds as payment. Please make
any checks or money orders payable to MovieGoods
Inc., and send them to the address below. Please
note that all checks are held for 14 business days
to ensure they clear.
MovieGoods,
Inc.
6850 Paradise Road
Las Vegas, Nevada
USA 89119
Please
note that checks will be held for 7 business days for
bank clearance and NSF checks will be subject to an
additional fee.
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7.
What do you charge for shipping?
Shipping
and handling fees are calculated at the time that you
make your order. Fees may vary, depending on where the
item is to be shipped to, and what delivery method is
chosen. We currently offer a flat shipping rate for
most locations worldwide. Please see our section on
Shipping
for more information.
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8.
What is your return policy?
MovieGoods
guarantees your order against any bending, tearing,
breaking or any other kind of damage, which may occur
during this shipping process. All of our items are carefully
packaged in order to guard against damage. Unfolded
products are shipped in heavy-duty reinforced cardboard
containers or PVC tubes. Items such as folded products,
stills, press kits and lobby cards are packaged in heavy-duty
cardboard reinforced envelopes. All of our products
are packaged in a way that ensures they arrive to you
undamaged and in the described condition.
If
you receive a package that has been damaged during shipping
OR if you are in any way unsatisfied with the items
you have received from MovieGoods, please contact our
customer service department within 5 days of receiving
your order and we will be happy to assist you. MovieGoods
will credit you for all products returned to us in re-sellable
condition. Please contact our customer support staff
before sending back any items.
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9.
What should I do if my order has not arrived?
MovieGoods
ships from multiple locations. Currently we ship out
of our head office in Las Vegas, NV and our warehouse
in Canada. Delivery time estimates may differ, depending
upon the shipping method you requested and the location
your order is shipped from. Detailed shipping rates
and estimated delivery times can be found on our shipping
information page.
For
peace of mind, we recommend that you consider purchasing
an upgraded shipping method to ensure that your investment
is fully protected. Our basic shipping is handled through
the US post office. This method is not trackable, insured
or guaranteed within a particular time period. Our faster
delivery method is handled through FedEx ground service.
This method of shipment is insured and trackable. .
If
you have any questions regarding the shipping of your
order, please contact us.
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10.
Is sales tax added to my order?
Shipments
to Nevada residents will be charged a 7.75% sales tax.
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11.
What if you run out of stock on the item I want?
Due to the large volume
of business and occasional inventory errors, MovieGoods
may run out of a product before your order can be filled.
In the event that a product you ordered is no longer
in stock, we will contact you immediately and arrange
either a replacement or a refund.
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12.
Do you sell movies?
No.
MovieGoods sells only movie memorabilia.
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13.
Okay, I know you don't sell movies. What DO you sell?
MovieGoods
sells a wide variety of movie memorabilia, including
movie posters, theater advertising, and books. To find
out more, click here.
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14.
What are the sizes of the various products?
Let
Andy be your guide! Click here
to find out the various descriptions and sizes of the
movie products that we sell.
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15.
Does the MovieGoods logo or Web address appear on the
poster itself?
No.
The logo or web address that shows on your screen is
a watermark used by MovieGoods to discourage pirating
of images from our web site. Your poster will arrive
without this watermark.
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If
you still have any questions, please contact anytime
via email, or via telephone at 1-866-679-0118
(US and Canada) or (702) 382-7414 (International).
Feel free to check back often at our FAQ page as we
will be adding new information on an ongoing basis!
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