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FAQ
Thank you for your interest in MovieGoods! At MovieGoods, we are pleased to offer top quality products at competitive prices. We stand behind our products and our commitment to customer satisfaction.The following are answers to the most commonly asked questions our customers have. If you cannot find the answer to your question, please feel free to contact us - we would be happy to help you!
Legend
- What is the condition of the product that I am viewing?
- Is this poster a reproduction or an original?
- Is the Picture in the auction Exactly what I will get?
- How are your products packaged for shipping?
- How do I order items?
- What are my payment options?
- What do you charge for shipping?
- What is your return policy?
- What should I do if my order has not arrived?
- Is sales tax added to my order?
- What if you run out of stock on the item I want?
- Do you sell movies?
- Okay, I know you don't sell movies. What DO you sell?
- What are the sizes of the various products?
- Does the MovieGoods logo or Web address appear on the poster itself?
01. What is the condition of the product that I am viewing?
All posters sold on by MovieGoods are rated using the following grading system:| Mint or Brand New: | Never hung in a theater. Looks brand new. In most cases with newer releases it is straight from the printer, through us to you. If it is a vintage product, it will have had lots of TLC over the years. |
|---|---|
| Near Mint: | May have hung in a theater. If the item is rolled, it may have tiny holes in the corner borders and very slight edge wear. If it is folded, it could also have slight creases on the fold lines. |
| Very Good: | May have hung in a theater. If the item is rolled ii may have more than one hole in each border corner. It may have minor edge wear and slight creasing. If the item is folded, it could also have slight separation along a fold line(s) and slightly more creasing. None of these issues would be obvious if the poster was framed. |
| Good: | More than likely hung in a theater. There will be edge wear and it should have small tears or holes on the border that will not affect the artwork. Each tear should measure no more than one inch. Tiny pieces of border may be torn or missing. The item could have minor fading or condensation wrinkles. There could be some tape marks. If the item is folded, it could have separations in some places along the fold lines. Some of the condition issues may be visible if framed with no touch ups. |
| Fair: | Will have hung in a theater. This item will potentially share all the same characteristics as an item in good condition. There could be larger tears and holes. There may also some bleed through, stains or other defects that could affect the poster's artwork. With restoration these items can be restored to their original shape before framing. |
| Poor: | Definitely hung in a theater. In most cases the item has seen better days. The item could have larger tears or pieces of the poster missing. There could be serious fading. We seldom sell items in poor condition unless they are very rare. They would require some meaningful restoration. |
02. Is this poster a reproduction or an original?
A large number of our listing are originals. Unless a poster is specifically indicated as an original item, it is a commercial reproduction of an original. Descriptions for common original items include 1-Sheet Posters, Half-Sheets, Lobby Cards, Inserts, Window Cards, and 3-Sheet Posters.Please Click Here for a more detailed description of the different types of posters If you have questions about a specific item, contact us anytime.
03. Is the picture in the auction exactly what I will get?
MovieGoods uses state-of-the-art wide format scanning systems in order to assure the accuracy of every item we show. The image that you see on your screen will vary slightly in color depending on the type of monitor and settings used for viewing. All folded products have been unfolded and scanned from their stored state.With this in mind, some images will appear to show some glare/haze lines where vertical or horizontal fold lines exist (this occurs when the folded part of the poster passes over the camera during the scanning process. Since the poster is NOT FLAT at this point, the camera is unable to take a fluid scan and hence, hazing occurs). These are NOT flaws in the posters. Other slight color shading might occur due to improper calibration and there may appear to be slight streaks in the image due to small specks of dust or dirt on the glass plate used for scanning. If you have questions regarding the accuracy of the image you see on the screen, please contact customer service for verification.
04. How are your products packaged for shipping?
All of our items are carefully packaged in order to guard against damage. Unfolded posters are shipped in heavy-duty reinforced cardboard containers or FedEx tubes. Items such as folded posters, stills, press kits and lobby cards are packaged in heavy-duty cardboard reinforced envelopes. All of our products are packaged in a way that ensures they arrive to you undamaged and in the described condition.05. How do I order items?
Please allow at least 1 hour after the auctions closes or you use the "Buy Now" option to give our auction management system time to get the auction information from eBay. You can click below to go to our secure checkout:Click Here to be directed to MovieGoods Secure Check-out.
If you have problems paying for your item, please contact us anytime via e-mail, or via telephone at (866) 679-0118 (US and Canada) or (702) 382-7414 (International).
06. What are my payment options?
MovieGoods offers three payment options:- Secure Online Ordering: You may use your credit card (Visa, MasterCard, Discover Card and American Express) or PayPal to pay for your purchases. In order to protect your ordering information, your personal information is encrypted using the latest security technology. None of your ordering information, including credit card number, name and address, can be read during transit.
- Telephone Ordering: If you do not wish to use MovieGood's secure transaction system, you may select the "phone order" option found on the order form. Please fill out the entire order form, and then call us at our toll-free number (1-866-679-0118) to provide your credit card information over the phone.
- We do not accept mail-in payments.
07. What do you charge for shipping?
Shipping and handling fees are calculated at the time that you make your order. Fees may vary, depending on where the item is to be shipped to, and what delivery method is chosen. We currently offer a flat shipping rate for most locations worldwide.Please see our section on Shipping for more information.
08. What is your return policy?
MovieGoods guarantees your order against any bending, tearing, breaking or any other kind of damage, which may occur during this shipping process. All of our items are carefully packaged in order to guard against damage. Unfolded products are shipped in heavy-duty reinforced cardboard containers or PVC tubes. Items such as folded products, stills, press kits and lobby cards are packaged in heavy-duty cardboard reinforced envelopes. All of our products are packaged in a way that ensures they arrive to you undamaged and in the described condition.If you receive a package that has been damaged during shipping OR if you are in any way unsatisfied with the items you have received from MovieGoods, please contact our customer service department within 5 days of receiving your order and we will be happy to assist you. MovieGoods will credit you for all products returned to us in re-sellable condition. Please contact our customer support staff before sending back any items.
09. What should I do if my order has not arrived?
MovieGoods ships from multiple locations. Currently we ship out of our head office in Las Vegas, NV and our warehouse in Canada. Delivery time estimates may differ, depending upon the shipping method you requested and the location your order is shipped from. Detailed shipping rates and estimated delivery times can be found on our shipping information page.For peace of mind, we recommend that you consider purchasing an upgraded shipping method to ensure that your investment is fully protected. Our basic shipping is handled through the US post office. This method is not trackable, insured or guaranteed within a particular time period. Our faster delivery method is handled through FedEx ground service. This method of shipment is insured and trackable. .
If you have any questions regarding the shipping of your order, please contact us.
