 |
 |
|
Frequently Asked Questions |
| |
|
Q: How Long Will It Take
To Get My Item? |
|
A: Please click on this link and it will answer all your
delivery time questions
Payment & Shipping Info |
| |
|
Q: How Much Does Your
Product Cost In US Dollars? |
|
A: We have no idea how much it costs in US dollars, we are
a Canadian business and all our products are listed in Canadian
dollars. We do not accept payment in US Dollars, All payments for our
products are in Canadian $'s Only. If paying by PayPal they will
automatically convert the funds to Canadian dollars for us no matter
where you are in the world, PayPal knows that we only accept Canadian
funds as payment.
You can go to this link and calculate the exchange rate
http://pages.ebay.com/services/buyandsell/currencyconverter.html |
| |
|
Q: Do You Have This In
Stock Or Another Size? |
|
A: If
we have it and want to sell it on eBay, it's either in our eBay store
or on Auction. If you can't find it in our eBay Store or in our
Auction this means we don't have it or don't want to sell it on eBay
or just haven't had the time to list all 15,000 in stock items that
are in our store on eBay yet. We don't do special listing
from our store for eBay, don't ask please. |
| |
|
Q: Can You Get This For
Me? |
|
A: We don't do special orders on eBay, please don't ask. We
do special orders via our physical store. If you
want something special please use the contact info link to get in
touch with us. Do not use the eBay email system we will not reply to
special order requests via eBay. If you are going to make anonymous
email (i.e. yahoo, gmail, hotmail type accounts) inquiries or block
telephone number calls for special order inquires we also won't reply
to these requests either. We must know who we are dealing with for
special order requests or actual orders. |
| |
|
Q: Is The Clothing Item New Or
Used? |
|
A: We do not sell used clothing of any type, everything we
sell is brand new and most of the time it will have the tags still on
them. Since we are an actual store which you can see pictures of the
store on our
ME page (Click Here)
, sometimes the tags get lost. As far as our
clothing been worn, if you class someone trying it on in the store and
hanging it back up as worn then it's worn, but we class it as still
brand new. |
| |
|
Q: Do We Accept Email Offers? |
|
A: Don't
waste your time asking for a deal, better price, what's your best
price or bulk offers via
email for eBay transactions. Some of our "Buy It Now" listings have a "Best Offer" option use
it, eBay only allows 2 Best Offers and then you are no longer allowed
to make an offer. After that either you pay the Buy It Now price or do
without. Our "Auctions" are exactly that an "Auction" not make us an offer
via email. We will not responded to any eBay emails offering anything. |
| |
|
Q: Do You Do Bulk or Wholesale
Deals? |
|
A: Yes we do. If you want to inquire about
special purchases or deals for you club, organization or school please
us the contact link to get in touch with us. |
| |
|
Q: How Much Is The
Shipping Charge? |
|
A: All
our listing have the shipping cost listed, Insurance is included in
all shipping prices. We don't ship without insurance. We ship via Canada Post & Purolator Courier
Ground Service (Canada Only Upgraded Shipping) to Ebay/PayPal supplied addresses only.
We charge what it costs us to cover the shipping cost and the packing
material required to ship your item, only nothing more. |
| |
|
Q: How Much Is The
Handling Charge? |
|
A: We do not charge a handling charge, we are a business
that operates a store and eBay store. We
are here to handle customer transactions either in the store or pack
them for shipping to our internet customers. The handling charge is a
cost of business we factor into our business not something we charge
the customer for. |
| |
|
Q: Do You Ship
Internationally? |
|
A: If
you are willing to pay then we will ship anywhere in the world. We do
on a daily basis. All our listing have an international delivery
costs listed in them. |
| |
|
Q: Do You Offer Combined
Shipping For International Orders? |
|
A: Yes
we do, See our
Combine Shipping Page for the details on how
international customers can save money on shipping costs. |
| |
|
Q: Do You Combine
Shipping For Orders In Canada & The United States? |
|
A: Please
see our
Combined Shipping
Page and on the left. We have a
great deal for combined shipping, find the details on the Combined
Shipping Page. |
| |
|
Q: I Want To Purchase
More But I Can't Get A Reply From You For The Cost Of Shipping? |
|
A: We are a business and are open during normal business
hours, we understand that 95% of shopping takes place on the internet after
hours when we can't reply to your email inquiry about combined
shipping after hours. Continue Shopping for your purchases via Buy Now
and Best Offer and we will send you a combine invoice with huge
savings on shipping.
Click Here For Our Combined Shipping Page For Details |
| |
|
Q: What if I Don't Like
Your Combined Shipping Cost After I Purchase? |
|
A: If
you don't agree with the final combined shipping costs we provide on
the revised combined invoice we send you, then you can cancel the
complete order, all we ask is you agree to the Mutual Cancelation
Agree we send you through eBay so we can get our selling fees back.
This does not apply to Auctions. |
| |
|
Q: Combined Shipping
Costs On Auction Transactions? |
|
A: We
use the same rules for combining shipping on all Auctions as we do on
Buy Now and Best Offer Transactions, you will get the absolute best
deal on shipping costs. All we ask is you contact us to confirm this
before you bid, we don't cancel Auction transactions unless you
were the ONLY bidder. If you are the only bidder on an Auction
we will cancel the transaction if you don't agree with the combined
shipping costs and we ask that you agree to the Mutual Cancelation
agreement we send you via eBay so we can get our selling fees back. |
| |
|
Q: How Do You Package
Items For Shipping? |
|
A: We take great pride in our shipping service and know you
want your item to arrive exactly as it was shown on eBay. Everything
we ship is packaged very well to avoid damages from being crushed to
getting wet. We put everything that can be damaged from water in a
plastic bag even if it is already in a sealed bag it gets another one.
If it can be crushed or damaged in shipping we put your items in boxes
that have been specially order for shipping these items. Glass is
double wrapped and then put in a box with extra room for packing
material, we go to great lengths to protect your items and make sure
they get to you in one piece and undamaged. It is still our product
until you are satisfied in the condition you have received it, is the
same condition as you saw it on line. There are times that the
delivery companies have gone to great lengths to destroy a package and
when this does happen please get in touch with us so we can fix what
they have done wrong. |
| |
|
Q: I Won An Auction
Against Another Member and I Don't Agree With The Combined Shipping Costs? |
|
A: If
you beat another member in an auction and don't agree with our
combined shipping costs on the combined invoice, you should of got in
touch with us first before you placed a bid against another member for
the item. We don't cancel Auction transactions that there were multiple
bidders, you won it, it's yours. The reason for this is that 90% of
the time the loser of the Auction doesn't take it via a 2nd chance
offer. If the losing bidder does accept the 2nd chance offer then we
have no problem cancelling your transaction, and once again we ask you
agree to the Mutual Cancelation Agreement sent via eBay so we may get
our selling fees back from eBay for the cancelled transaction. |
| |
|
Q: Can you Ship it a
Cheaper Way? |
|
A: We
must ship with
insurance
and sometimes with tracking on all orders. The reason for this is PayPal & eBay won't cover us against fraud
& dispute charge backs
we must ship with insurance and sometimes tracking to be covered. If you don't
like it complain to PayPal and all the scammers out on eBay they made
it this way. |
| |
|
Q: Do You Offer Shipping
Insurance & What Does It Cost? |
|
A: All
Shipping costs include Insurance. |
| |
|
Q: When Can I Make A
Claim For A Item I Didn't Receive? |
|
A: For us to make a claim against the shipping insurance
for items not received by you, Canada Post requires us to wait for 60
days for International shipments i.e. Europe, Japan, South America,
Australia, etc... For United States bound shipments we must wait 15
business days after the estimated delivery date Canada Post provides
for us to make a claim. For Canadian shipments we can put a claim
within 30 days
from the day we ship it to you. |
| |
|
Q: If I Don't Get My
Item When Do I Get My Money Back? |
|
A: Once we submit a claim for the lost item and it has been
approved by Canada Post you get your money back 100% including
delivery charges within 12 hours of us getting approval, we take care
of everything and we wait for for the money from Canada Post. Canada
Post will also get in touch with you to confirm that you have not
received your item. |
| |
|
Q: How Do I Contact You? |
|
A: All
our listing at the bottom and in the top menu bar of our eBay store
have a contact info link, simply click on the link and it will give
you all the information to contact us, along with our hours of
operation. |
| |
|
Q: Are You A Real
Business? |
|
A: We
have been in business since Nov. 9th, 1991 and have a real store with
real inventory. We are located at: Moviemat 213 Argyle St. S.,
Renfrew, Ontario, Canada, K7V 1T6
G.S.T. License #13048 5089 |
| |
|
Q: What If You Ship Me
The Wrong Item? |
|
A: If
it's our error we will do everything in our power to correct it at
absolutely no cost to you, 100% Satisfaction is our goal, if you are
not satisfied tell what we can do too make it right. |
| |
|
Q: I Want To Pick My
Order Up Is There A Shipping Discount? |
|
A: Sorry
we do not allow in store pick up for eBay transactions. All Ebay
transactions must be shipped. |
| |
|
Q: What If I Order The
Wrong Size or It Doesn't Fit? |
|
A: If
you purchase from our store at the "Buy It Now" price then we will pay
50% of the delivery charge to send you another size, you must pay the
return delivery charge. All Auctions & Best Offers are final sales no
size exchanges, they still are 100% guaranteed to be free of defects. |
| |
|
Q: What Is Your Return
Policy? |
|
A: We
accept returns if notified via email &/or Telephone only, within 7
days of receiving the item for All "Buy It Now" transactions, no
questions asked 100% refund policy (not including Delivery Charge).
All Auctions & Best Offers are final sales, they still are 100%
guaranteed to be free of defects. |
| |
|
Q: When can I expect my
order to arrive? |
A: You
can expect your order within 2 to 60 days depending where you are in
the world.
Canada it is
usually 5 to 12 business days.
United States 18 -
25 business days.
Europe, Australia,
Japan, South America, Central America it can take 45 to 60 days
business days. |
| |
|
Q: Why Do You Need My
Telephone Number? |
|
A: We need your telephone number for a number of
reasons, First Reason is Canada
Post and the Courier Companies business shipping software we use to ship your
product will not accept a shipment address without a phone number,
especially international shipments. Second
Reason we have found that 95% of delivery problems are
solved if the package has your telephone number, instead of it getting
returned to us when there is a delivery problem. Then you having to
pay for the return freight charge we get charged when a package gets
returned to us only to send it back out again and you paying again
another delivery charge. A telephone number can solve all of this,
Nothing leaves our store until we have a telephone number no
exceptions. |
|
** We Do Not Sell Phone Numbers, We Just Want To Make Sure You Get
What You Purchased From Us With No Problems ** |
yw~~_11.JPG "Moviemat")
) 
