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| Q:What is your return policy? |
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| A:We will accept returns on non-custom orders in their original packaging and condition within 14 days. Refund of the purchase price will be processed through Paypal. Please contact us for the shipping address prior to returning. |
| Q:Is the print framed? |
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| A:No, but it will fit into an 8"x10" or an 8.5"x11" frame or mat. |
| Q:Can I customize my order? |
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| A:We can absolutely customize it for anyone you would like for no additional charge.
Just click on the CUSTOMIZE button (about midway down the listing) after purchasing to give us the specifics of what you would like to change (i.e. mommy, uncle, grandpa, etc.). |
| Q:Do you cut the picture opening on the print? |
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| A:We allow you to add your picture so you have the option of changing it later. The rectangle for the picture will accommodate any size up to 4” x 6”. Your photo can either be adhered inside the rectangle onto the page, or you can cut out the rectangle and have matted effect. |
| Q:My order was damaged when I received it. What can I do? |
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| A:We carefully inspect and packaged each item prior to shipping, so we don't anticipate any damage.
If it appears the mailer is unbent, but the print is creased, remove the item from the plastic sleeve. The print can appear creased when it is just the plastic.
If the item still shows damage, contact us so we can replace it. |
| Q:Do you ship internationally? |
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| A:Yes, we will ship anywhere in the world. |
| Q:What does it cost to ship to my country? |
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| A:If shipping to your country is not shown in the listing, please email us for a quote prior to purchasing. |
| Q:How long does it take to ship custom orders? |
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| A:All orders including custom orders are typically shipped within one business day. |
| Q:Do you offer expedited or overnight shipping? |
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| A:We'll be happy to give you additional shipping options if you need your order faster than standard shipping times. |
| Q:Do you accept checks or money orders? |
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| A:No, we currently accept Paypal. |
| Q:Can I change the poem wording from Daddy to Mommy, Grandpa...? |
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| A:We can absolutely customize it for anyone you would like.
Just click on the CUSTOMIZE button (about midway down the listing) after purchasing to give us the specifics of what you would like to change (i.e. mommy, uncle, grandpa, etc.). |
| Q:What does International Shipping cost? |
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| A:There is a chart near the bottom of every listing that shows our price for shipping of single and multiple items to Canada and International. |
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