Q. How can I contact you?

A. From USA Please call 1 866 446 -0062 (11am -11pm PST) or + 1 702 799- 9687 (international callers). You can also email us at info@myfantasticbags.com  or contact us via eBay.
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Q. Do you have all items offered in your store in stock?

A. Yes, we do! We do not have any "back orders" and your order will be shipped promptly without any delay.
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Q. What types of payment do you accept for purchases?

A. We accept PayPal only. If you don't have a PayPal account and would like to use your credit card, please read the following Q & A. Please contact us to arrange for additional payment options. Please note: Payment by personal check, cashier’s check, bank-to-bank transfers, or money order isn't allowed for most eBay purchases.
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Q. How can I pay you if I don't have a PayPal account?

A. If you don't have a PayPal account, you'll be automatically redirected to a secure page in eBay checkout where you can enter your credit card information. When you're done, you'll have the option of saving your credit card details with PayPal by creating a PayPal account.
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Q. I don't want to creat a PayPal account. Do I have to pay you with PayPal?

A.Just enter via the eBay 'Pay Now' button and you'll be directed to a page where you can enter your credit card information.
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Q. I forgot my PayPal password so how can I pay you?

A. If your login attempts are unsuccessful you'll be automatically redirected to a secure page where you can enter your credit card information. After you've completed that process, you'll be able to recover your PayPal password by using the online password recovery tool.
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Q. Do you ship outside USA?

A. Yes, we do ship overseas and we ship to Canada too.
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Q. Do shipping fees on international orders include duties?

A. Shipping fees do not include any duties and taxes that could be required upon the receipt of items in your country. Payment of duties and taxes (if any) is the customer's responsibility.
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Q. Do I have to pay for shipping?

A. We offer FREE shipping for all orders within the USA.
The cost of international shipping is always shown in the listing. The shipping charge is based on the weight, size and distance where the product is being shipped. All items from inventory offered in our online catalog are measured and weighed before they are listed on this website to provide you with the accurate shipping quote. To take advantage of our International shipping Specials, you simply need to pay for USPS Priority Mail shipping and we will upgrade your shipping method and will send your order via USPS Express Mail International at no additional charge. For your convenience, a shipping cost calculator is posted in the "Shipping and Payments" details section of each listing. Shipping charges will be calculated and displayed for you automatically after you enter your country of destination.
Please note that we cannot ship to P.O. Box addresses.
We will gladly combine shipping when you purchase multiple items from us. Please send us your request for the final invoice and we will gladly accommodate you.
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Q. Do you offer shipping insurance?

A. Yes we do.  All domestic and international orders are shipped insured.  We provide insurance at no extra cost to all our customers.
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Q. How long before I receive my order?

A. Your orders will be entered, completed and processed for delivery within a few hours of receiving them.  We will always send you an email confirming the status of your order. Orders received before 2 p.m. Pacific time are generally processed for delivery the same business day. Orders received after 2 p.m. or on a weekend usually go out the next business day, unless special arrangements are made for overnight or weekend delivery. Your order will be shipped at no additional charge to you within the USA via USPS Priority mail or via FedEx Home delivery. All orders are shipped insured and signature confirmation is required. Delivery time varies by location. Tracking number is always provided. Your order should arrive within 2-5 business days
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Q. What if I want you to ship my order to another address (not to the address in my PayPal account)?

A. To protect safety and security of our customers we are able to ship your order only to the address indicated to us by PayPal.  Please note, we are not able to ship to the P.O. Box addresses.
Thank you for your cooperation and understanding.
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Q. How can I check on my order?

A. You are providing your e-mail address to us when placing your order online. We will automatically notify you about receiving your order, we will send you updates as to the status of your order, and notify you immediately when your order ships. We will also provide you with the tracking number for your parcel and you will be able to check the status of your order online. If you have questions about your order, you can email us at info@myfantasticbags.com or call 1 866 446-0062 or 1 702 799-9687.  
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Q. Are all of your handbags 100% Authentic?

A. YES. All of our merchandise is 100% Authentic, Brand New, certified by the original producer and documented by the US Customs. ABSOLUTELY NO "REPLICAS", NO "INSPIRED" AND NO "KNOCK-OFFS"!!! We stand behind the authenticity of our merchandise with a lifetime, money back guarantee for authenticity. We are DIRECT importer of Italian bags, purses, fashion jewelry items and other "must-have" Italian products.
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Q. Are all of your items new?

A. YES. All items are brand new, unless otherwise is stated in the description. Occasionally we offer a few display samples. Typically items marked as "Display sample" have detailed description about their condition and imperfections (if any).
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Q. Why are your prices for Authentic designer handbags and accessories lower than the prices of the similar items in boutiques and department stores?

A. Our overhead costs are low since we are an online store, but the main reason for our low prices is NO middlemen… We are DIRECT importer. There are absolutely NO intermediaries, agents or distributors between us and the Italian designers/manufacturers of the high-quality leather handbags you see in our store.  We place new production orders in Italy, we arrange shipping, and we arrange US Customs clearance for all items that we import. We pass our savings on to you!
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Q. Where do you purchase from?

A. We personally know and have established business relationships with many original Italian designers and manufacturers of the fine leather products we sell.  We place our orders for upcoming seasons in person, 3-6 months in advance during our regular visits to Italy.
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Q. How do you measure your bags?

A.

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Q. Do you accept returns and exchanges?

A. YES, we do. Your satisfaction with any purchase made in our store is very important to us. We know you are going to like our merchandise, and you will love our prices. However, if you are not 100% satisfied with your order, you may exchange it or return it within 7 days of receipt in its original "new" condition with tags attached, and we will give you refund without any delays.
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Q. How do I return my purchased item, and what is the address for returned merchandise?

A. Please contact us through email: info@myfantasticbags.com or call us 1 866 446 9687 if you have any questions or concerns about returns.
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Q. What is the address for returned merchandise?

A. All returns should be shipped to:

AAII
204 N. El Camino Real, #525
Encinitas, CA 92024
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Q. Do I need to pay the shipping charges for something I decided I did not want to keep?

A. Yes, we are not responsible for the shipping charges on items you wish to return to us. If you are returning your order, please make sure to obtain the tracking number and insure your parcel.
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