MyJewelryBox Store wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not completely satisfied, you can return any order (except custom orders/ & custom ring sizes) for refund or exchange within 30 days from the date of shipment. Remember try it out and show it off!

Required Conditions for Return or Refund:
- Items must be returned in the identical condition as they were sent from MyJewelryBox Store within 30 days from the date of Shipment. Orders received after this date will not be accepted for refund, exchange or repair.
- Custom orders such as orders with engraving and special ring sizes cannot be accepted back for a return (refund, exchange or repair).
- Packages without a return authorization number (RMA#) will not be accepted for refund.
- All certified items sent with a diamond certificate must be returned with the certificate enclosed, otherwise a charge of $98 for recertification will be charged upon reciept of the item.

Please email us at ebay@myjewelrybox.com to create a return number (RMA#) or process a return.