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NCIX Outlet Store

Frequently Asked Questions

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Payment & Shipping

Payment must be received within 7 days of the end of the auction.

We reserve the right to re-list the item(s)if we have not received payment within 7 days of the auction expiring or if we have not heard from the buyer within 7 days of the auction expiring.

We reserve the right to cancel your bid if you have zero or negative feedback.

We only ship to a PayPal confirmed address.

UPS Standard (Ground) shipments to the U.S. maybe subject to a U.S. Customs Brokerage Service Fee. We are not responsible for this fee nor can we predict if the shipment will be subject to this fee. We can not issue a refund for this fee to Buyers who have been charged as this is a fee charged by UPS. For further information about this fee please contact UPS.

UPS Customs Brokerage Service Fee into the US

UPS Standard
$0.00 to $200.00 -> $25.25
$200.01 to $1,250.00 -> $36.50
Each additional $1000.00 -> +$1.80

UPS Express
No Brokerage Service Fees

– All rates are in U.S. funds.

Return Policy

**Important**
Do not refuse a delivery or return a product without contacting us first.

All returns require an APPROVED Return Merchandise Authorization Number (RMA).

We offer a 15 Day Limited Warranty on our all products unless otherwise specified on the listing itself.

We only issue refunds on Defective/DOA products with an approved RMA, otherwise all sales are final and sold as is.

Return ship costs will only be covered by NCIX on defective/DOA products. For all other returns (including returns as of the result of the Buyer filing a PayPal Dispute), the return shipping costs will be the responsibility of the buyer. All returns have to be shipped back. eBay returns can not be processed or accepted at any of our retail locations.

All items returned without prior approval and/or a RMA number will be refused and returned to the sender.

Customers who refuse a delivery without approval will be subject/responsible for the shipping charges already billed to them or incurred to return the product.

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