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NCIX Outlet Store

Frequently Asked Questions

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Payment & Shipping

Payment must be received within 7 days of the end of the auction.

We reserve the right to re-list the item(s)if we have not received payment within 7 days of the auction expiring or if we have not heard from the buyer within 7 days of the auction expiring.

We reserve the right to cancel your bid if you have zero or negative feedback.

We only ship to a PayPal confirmed address.

UPS Standard (Ground) shipments to the U.S. maybe subject to a U.S. Customs Brokerage Service Fee. We are not responsible for this fee nor can we predict if the shipment will be subject to this fee. We can not issue a refund for this fee to Buyers who have been charged as this is a fee charged by UPS. For further information about this fee please contact UPS.

UPS Customs Brokerage Service Fee into the US

UPS Standard
$0.00 to $200.00 -> $25.25
$200.01 to $1,250.00 -> $36.50
Each additional $1000.00 -> +$1.80

UPS Express
No Brokerage Service Fees

– All rates are in U.S. funds.

Return Policy

**Important**
Do not refuse a delivery or return a product without contacting us first.

All returns require an APPROVED Return Merchandise Authorization Number (RMA).

We offer a 15 Day Limited Warranty on our all products unless otherwise specified on the listing itself.

We only issue refunds on Defective/DOA products with an approved RMA, otherwise all sales are final and sold as is.

Return ship costs will only be covered by NCIX on defective/DOA products. For all other returns (including returns as of the result of the Buyer filing a PayPal Dispute), the return shipping costs will be the responsibility of the buyer.

All items returned without prior approval and/or a RMA number will be refused and returned to the sender.

Customers who refuse a delivery without approval will be subject/responsible for the shipping charges already billed to them or incurred to return the product.

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