| Payment: |
We accept payment from and ship to U.S. Paypal users with a confirmed address. Please ensure your SHIP TO address is listed as the confirmed address. |
| Shipping: |
Items ship out within 2 business days of receiving your payment, not including weekends or holidays. Hence, orders placed Friday through Sunday would ship Tuesday; orders placed Monday would ship by Wednesday, etc. |
| Tracking: |
Items ship via FedEx. An email with tracking is sent 24 hours after item has shipped. Please wait 3 business days from placing an order before emailing for tracking. |
| Returns: |
If you receive a defective product, please email within 7 days of receipt for an RMA# for an EXCHANGE. After this date, please contact the manufacturer to resolve any problems. |
P.O.Box
APO/AE: |
We do not ship via USPS. Therefore, please make sure your confirmed address is a physical street address, and NOT a Post Office box or Military address. |
| AK/PR/HI |
If your confirmed address is Alaska, Puerto Rico or Hawaii please forward an ADDITIONAL $29.95 via paypal after completing your order to NewItemsOnly@hotmail.com to cover the additional shipping costs. |
| Contact: |
Emails sent during regular business hours (EST) are usually answered the same day. Correspondence over the weekend and holidays could take up to 48 hours. |
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