Q. "What makes your products so special?"

A. "Ours are hand-crafted by artisans that have been creating these pieces, for over 42 years. Each piece is meticulously inspected before shipment. We only use the highest quality, number one, finish grade pine.

Really ready for you to create your personal finishing touches.”

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 Q. "How do I connect multi pieces, into a single unit?"

A. "As a matter of course, we include connecting brackets, free of charge, in all shipments of 2, or more.”

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 Q. "How about wall mounting? Do you pre-drill any holes?”

A. "Not knowing:

       Where the piece will be mounted?

       The type of wall surface, the piece will be mounted too?

       What the buyer will be using the piece for?

       Weight of items to be stored in the piece?”

Our 42+ years doing this, we found it's best, once your shipment arrives,  to visit a competent hardware store, discuss with them, your needs and desires. Then you'll have 1st hand, visual, person to person, info.

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 Q. "About how many CDs does your CD holders, towers, hold?"

A. "Each COMPARTMENT, the individual space, holds about 25 regular jacket CDs .”

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 Q. " About how many DVDs.  does your DVD holders, towers, hold?"

A. " Each COMPARTMENT, the individual space, holds about 18 regular jacket DVDs . ”

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 Q. "What could you tell me about kits?”

A. "Aaaah, Kits. Kits are what we do best.

        Each piece will come with all pre-drilled holes.

        Finish hand sanded.

        Simple hand-draw directions, right from the shop.

        These are the same artisans that do all the crafting, and

        assemble, every day.

        Quality wood pegs, for the screw holes.

        All the screws, nails, hardware needed.

        We can't ship glue. Regulations.

        Simple hand tools are all that's needed.

        Especially popular with our fund raisers.

        You might check out our ""Show-offs" page. See what

        others have created. Maybe send a picture of your

        personal creation, to share with others?

        Need additional help? We're an email, or phone call away.

        Have fun!”

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Q.   "I want to make sure. You state 2, and pair, just want to make sure it is 2 separate units".

A. "Yes. Indeed, buy 2, a pair; you will receive 2 separate units.”

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Q. “Can you finish this product for me? What stains or paints should I use?”

A. “No,  There are a number of excellent paints and stains available, however, we prefer to leave this choice up to you to best match your personality and setting. Once you receive your shipment at home, visit a competent paint/stain store, discuss with them what colors, textures, matching you wish to attain.
Some buyers prefer to leave our products in their natural state".

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Q.  "Can you custom build an item for me?"

A. "Currently we are only doing custom work for our non-profits that are used for their fund raising efforts. We are focusing on timely shipping of our in-store items.  Might check out our stackables, maybe a stackable combination will give you what you want?”

Click here

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Q. “Do you sell or recommend wall brackets for these CD/DVD shelves?"

A. "We don't include or recommend any specific wall mounting brackets. 
Because we don't know how much weight you intend to place on the piece, the wall composition, etc, these concerns are best answered by a local hardware store".

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Q.  “Do you make doors?”

A. “No we do not make doors. With the myriad of trim & hardware options, after 42+ years in this business, we found it best, to commission a local artisan. ”

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Q.  “How do your guarantee’s work?”

A. “Our 14 day satisfaction guarantee. You’re not happy for ANY reason, simply return item(s), and we’ll refund your purchase price”.

Our 100% lifetime guarantee. Item doesn’t perform to your satisfaction, simply return item(s), and we’ll refund your purchase price”. 

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Q.  “Are any of your pieces modular, or stackable?”

A. “Yes, please visit our store, and see exactly what we are offering”.

Click here

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Q. “Has any of your furniture been test for weight limits?”

A. “No. We could only say, we have many, many pieces in use, and we haven’t had any issues. We can’t be held responsible for any weight limitation issues”.

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Q.  “What could you tell me about knots?”
A. “A knot forms when the base of a branch becomes enclosed in the growing wood.”

There are 5 kinds off knots.

1. Cluster knots are 2 or more knots together. We don’t use these.
2. Spike knots. Long, thick large knots. We don’t use these.
3. Decayed knots are soft dark knots that fall out. We don’t use these.
4. Encased knot is caused by the tree having grown
   around a dead branch. Strong and solid.
   These we may use, once passing inspection.
5. Ingrown knots. Form around a living base of a tree   branch, These knots are attractive, tight, solid and strong .We pick out all the wood we use for the best looking grain, color, and small knots.

Q. “What does pre-sanded mean?”

A. “No further sanding needed.
          Your piece is really ready for your own
          personal finishing touch. ”.

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Q. “What are inside measurements of the CD units?”

A. “Opening, inside measurements are:
           H    5 1/8”
          W    9 7/8”
           D     5 ½”
All the CD units have the same compartment sizes.”

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Q. “What are the inside measurements of the DVD units?”

A. “Opening, inside, measurements are:
           H    7 7/8”
          W    9 7/8”
           D    5 ½”
All the DVD units have the same compartment sizes. ”

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Shipment and Checkout Questions

Q. "Do you offer any discounts?"

A.  "Yes. Very proudly.

         Multi item purchases. See store for details.

         Crafters, wholesales, dealers, and especially, fund raisers.

         Special considerations are offered to our Non-profits.

         Please check our store for up-to-the-minute specials.

        Also, our "Savers Email Club" members receive advanced notice of any saving specials & coupons.

Click here

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 Q. “Do you support fund raisers & non-profits?”

A. "We provide substantial discounts to organizations who purchase our products, either assembled, or as kits, and then resell them. Either as the products are, or personally decorated, then resold.

This is popular with Scouts, and other similar organizations.
Special discounts are offered for non-profits".”

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Q. “What if I receive a damaged shipment?”

A. “We pack, and protect each shipment, very carefully. However, should any shipment damage occur, hold all shipping materials, and contact us, immediately.

 
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 Q.”How soon do you ship?"

A. "Typically, we ship 2 business days.”

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 Q. “I have a coupon, but PayPal will not let me use it".

A. "We appreciate all our buyers. You have 2 options. 
Either contact us with the coupon number and we will send you a custom invoice reflecting the discount.

Or, you may pay the full amount, and contact us and we will issue you a refund for the coupon amount. "

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Q. “Do you accept any other payment option than PayPal?”

A. “ No.We found PayPal, to be the most popular & secure”.

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Q.  “Do you give discounts for large, or bulk, orders?”
A. “Yes. Please contact us with your request, for a super deal.
Click here for quick access”

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Q.  “Do you have a program for your frequent buyers?”
A. “Yes. It is our “Email Savers Club”.  Simply join our ESC, and you will receive advance notice of sales, coupons, money saving voucher. And new products.
Click here”.

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Q.  “Do you run sales”.
A. “Yes. Often. For advance notice, join our Email Savers Club.
Click here”.

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Q.  “What shipping method do you use?”
A. “We like to keep your shipment fast and affordable.  We use UPS, and other services, and we will always provide you with a tracking code. However, we do not ship to P.O. boxes at this time.

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Q.  “Do you ship to a Post Office box?”
A. “No, we do not”.

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