Winner pays for all shipping costs. No refunds, so please check item desription carefully and ask all questions prior to bidding. I accept PAYPAL only. Winner to pay within 5 days from the end of auction. Any questions, please e-mail me.
***Terms & Conditions***
We accept all major Credit Cards. Your credit card will get charged 24-72 hours after you place your order. We have a "Pre-pay" policy to protect ourselves from fraudulent orders.
You can also pay by check or money order. To pay by check, simply add the items you want to purchase into our online shopping cart. Click the "View Cart" button and type in your name and address. Then click on the "Update" button. Simply print out the web page and mail it to us at the address above.
Much of our furniture is assembled, but some of it is quick and easy to assemble. If you need a service to assemble your furniture, we suggest Impact Resource Group who can provide assembly services throughout most of the United States. For more details, visit http://www.furnitureassembly.com or call 1-800-978-2669 for an instant quote.
UPS/FedEx Small Package Deliveries
When possible, your package will ship via UPS/FedEx; doorstep service is usually available. UPS/FedEx will not notify you prior to delivery.
Truck Curbside Deliveries
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence.
White Glove Service
Furniture will be delivered inside, placed in the room of choice and assembled if needed. Merchandise need to be inspected for damages or defects prior to signing the paperwork. In case of a damage or manufacturer defect, affected piece will be replaced with the new one at no expense to the customer. This service is provided for extra fee depending on the area of delivery and product type. Please contact us for a quote.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details. Checking merchandise condition is customer’s responsibility. Delivery driver is obligated to wait for you to inspect every single box delivered for any visible damages. Please make sure to NOTE EVERY BOX IMPERFECTION on the delivery slip before signing it. If there will be visible damages on the boxes not noted on the delivery slip – those damages will be your responsibility as they will no longer be disputable with the freight company.
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We also offer 5 years extended warranty plan that covers every type of damage that can happen within 5 years period. Please contact our customer service for an extended warranty plan quote.
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.
What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges and 20% restocking fee. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance.
***For items that are custom ordered, there are no options for cancellation. Custom order sale is final, no exceptions.
For anything else, please contact us and we will assess the situation.
Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us and we will assess your situation. A 20% re-stocking fee is also deducted from your refund. On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs incurred by NY Furniture. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space you are placing the furniture. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 7 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
We pick our vendors very carefully. We require that they stock the furniture, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes furniture does go on back order. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!