If you buy any item from Jewelry by J and L and find you are unhappy with the item for any reason, you may return it within 14 days in its original condition for a full refund less shipping and handling fees or any special charges if they apply, such as ring sizing. The only condition is that you contact us before returning the item, so we can give you a formal OK to return it, as well as exact and specific instructions on how and where to return your item. If you do not follow these instructions, the return process can be delayed for extended periods.
In addition, please keep in mind that no one really benefits from an item having to be returned. In that light, we ask that you pay particular attention to our descriptions of the jewelry we offer on ebay.
It has been our experience that most items are returned because of a disappointment in size, or the color of the stone. For this reason, we try to provide complete information about our jewelry in the item’s description. For example, we tell you the total weight in grams, the overall size dimensions of jewelry piece(s) as well as the size and carat weight of the stone(s), etc.
To avoid unnecessary returns, please read through the information and decide whether the size and/or weight are to your liking. Also, please remember that we offer natural gemstones. This means that the color and shades of the stones will vary. Therefore, it is best if you will let us know your preferred shade (light or dark stones) in a note together with your payment. This will give us the best chance of giving you exactly what you want.
If, however, you are still not satisfied with your purchase, return the item within 14 days and we will fully refund your payment (no restocking fees) less shipping and handling fees or resizing charges if any.
DO NOT SEND THE ITEM BACK, HOWEVER, UNTIL YOU EMAIL US TO GET THE OKAY TO RETURN THE ITEM, AS WELL AS THE EXACT INSTRUCTIONS ON WHERE AND HOW TO SHIP IT. IF YOU DO NOT FOLLOW THE INSTRUCTIONS COMPLETELY, THE RETURN/REPAIR PROCESS CAN BE DELAYED SUBSTANTIALLY.