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Customer Service
1.877.534.4313
661.829.7996
Email: sales@nawtyfox.com
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All orders are processed
within 24hours- 48hours
except holidays & Weekends

Mon-Fri, 9AM-5PM PST

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FAQ

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Shipping


- I'm looking for a specific size, color and style, do you have it?

NawtyFoxsells hundreds of items each week and our inventory is constantly changing through multiple channels.Please click here to visit our eBay store to check our current inventory.

- Why does the photo look different than the listed photo?

Due to differences in lighting, fabric textures, and your computer settings, colors can differ. We try our best to describe the color exactly as actual item color. If you have further questions on colors, please click here to contact us.

- I usually wear a certain dress/ jean size. How do I find a correct size for me?

Dress/ jean size can vary significantly between different brands so the size you normally wear may not correspond to the size of the item you are buying. We try our best to list actual measurements of each item as our items tend to run smaller than standard USA dress/jean size. Please refer to actual measurements stated within the listing description. If you have further questions on size, please click click here to contact us.

- Can you customize your item to my specifications?

Sorry, We do not customize any of our items in house. All items come in as "new" in plastic sealed packages from manufacturers and factories around the world.

- Can I place my order over the phone?

While it is much easier and faster for you to order online, you can always place an order over the phone by calling one of our friendly customer service representatives at 1.877.534.4313. Please note that we can only accept credit cards over the phone, and you should have your order ready, complete with item numbers, colors, and sizes.

- Opps! How do I cancel my bid?

To cancel your bid before the auction has ended, please visit eBay's Retraction page

- I have won an item but it is NOT the size,color or style I want, Can I change my order?

Sorry, we can not modify or edit any items purchased through eBay. Please contact us to cancel your order. As long as we have another order with different size or color under the same user ID,we can cancel your order that are purchased within 4 business days. Please note we can not cancel any items that have been more than 4 business days.

- What kind of payment methods do you accept?

For your convenience, we accept PayPal, Visa, Master Card, American Express, and Discover Card through all of our market channels including eBay checkout, our website and phone.

- I paid with PayPal E-check When can I expect my package?

Paypal E-checks takes approx 4-10 days to clear and we will ship your order after Paypal has cleared your E-check. We strongly suggest you to choose either Credit Card or PayPal instant payment to receive your order fast.In order to make PayPal instant payments, you must have a valid credit card linked to your Paypal account and have your Paypal transactions deduct from your credit card. If your credit card is expired then Paypal will automatically withdraw money from your bank's checking account to complete the transaction. Any payments made from your checking account through Paypal is an E-check. Please contact usif you would like to cancel your pending E-check payment and check out with your credit card.

- How long do I have to pay for my eBay purchase?

All payments are due within 4 days of auction end. If you are purchasing more than one item and wish to combine shipping please wait until you have won & purchased all items to your cart before making payment. After you pay for one item, eBay cannot combine that item with your other purchases. Seperate payments will ship sepearately and will not receive the combined shipping discounts.

- Do I have to pay for Sales Tax?

Sales Tax is applied to customers located in the state of California. 7.25% of California sales tax will be automatically applied to your order at checkout.

- I want to buy more than one items from your eBay store. Do you offer combined shipping discounts?

Yes. As long as you wait to pay until you're finished shopping with us, all items under the same Ebay User ID will automatically be combined into one invoice in your eBay shopping cart. All shipping discounts will automatically apply to your order total.

- What's eBay shopping cart, and how does it work?

eBay Shopping cart functions like any other website. To utilize the cart system please opt in with eBay here: Opt-in to eBay Shopping Cart.You can add items you like onto your cart and remove them from your cart any time you want. Auction items cannot be removed from your cart unless you are outbid.

- What countries do you ship to?

We ship worldwide to most countries. However, we do not ship to the following countries:

Algeria
Angola
Bahrain
Benin
Botswana
Brazil
Chile
China
Colombia
Iraq
Israel
Malaysia
Maldives
Malta
Mexico
North Korea
Peru
Romania
Somalia
South Africa
Sudan
Syria
Zimbabwe

- Do you offer discreet packaging?

Yes, we do. At Nawty Fox, we take your privacy seriously. All packages are sent discreetly with NF International as your return sender. None of our store name or product name will appear on package. We must, however, include our company name and address for shipping purposes.

- Can you ship to a different address than billing address?

Yes, please enter your desired shipping address once you are at eBay checkout page. Once you make payment a shipping label is automatically created based on the information you filled out in the checkout page regardless of what your Credit Card or PayPal billing address is, so please make sure you enter the shipping address correctly and leave us a note at checkout if you have a special request regarding shipping.

- Do I have to pay customs fee for an International delivery?

Depending on the country of destination, you order may be subject to customs import fees. Please be informed that we are not responsible for any customs fees that your country impose. Unfortunately we are unable to assess customs charges as they are different for each country.

- Do you ship to PO Boxes and APO/FPO?

Yes. Orders with PO Boxes and APO/FPO shipping addresses are shipped by US Postal Service depending on the service option you choose.

- Does free shipping apply to International Shoppers?

Unfortunately, orders shipped outside the United States are not eligible for Free Shipping. To calculate your postage, please use the "Shipping and Payments" tab between eBay product pictures and Item Specifics.