FAQ and Terms of Sale:
Do you have a store?
We
do not have a physical store front; selling online is a more efficient
business model that allows us to offer a much larger selection and
better prices than most retail stores.
What about assembly?
Much
of our furniture is assembled, but some of it is quick and easy to
assemble. If you need a service to assemble your furniture, we suggest
Impact Resource Group who can provide assembly services throughout most
of the United States. For more details, visit
http://www.furnitureassembly.com or call 1-800-978-2669 for an instant
quote.
How will my furniture ship?...
UPS Deliveries
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.
Truck Deliveries
Common
carrier truck deliveries are performed by a trucking company contracted
by our suppliers. This service is a "Tailgate Delivery"; the driver
will move the items to the back of the truck. At that point you will
need someone to move them into your building or residence.
If you ordered a heavy/bulky item, make sure you have someone who can help with this.
Deliveries
are to ground floors only. A signature is required at the time of
delivery. Common carrier deliveries are only performed Monday through
Friday. An appointment by telephone is usually scheduled by the freight
company, however it is not guaranteed. Inside delivery can be arranged,
please call for details.
Can I get an inside delivery?
Yes,
for an additional fee we can arrange an inside delivery for a fee
typically around $80, but it depends on your situation and is evaluated
on a case by case basis. See also White Glove Delivery below.
What is White Glove Inside Delivery?
- Stress-free delivery provided by professional furniture delivery experts
- Monday through Friday, 8am to 5pm in most areas
- Remote areas may not be serviced or could experience delivery delays, call for more details
- Includes
inside placement in room of your choice and two flight of stairs,
additional services may require additional charges
- Orders under $999 may be shipped via Freight Carrier
- You
choose the room and our delivery experts will deliver your new
furniture right where you want it! Items will not be unboxed,
unpackaged, or assembled.
- Please
inspect your delivery prior to signing off on the paperwork. If there
any issues with your delivery you must call us while the carrier is
present.
Please inspect the merchandise thoroughly prior to the delivery agent's departure.
The
delivery company will exercise due care at all times while on the
property or in the residence of the member, leaving no debris or
packaging materials behind.
- White
Glove Delivery Service is available in most areas within the
Continental US. Additional delivery fees are required if you are
located outside of a regular delivery service area. If you are located
outside of the regular delivery service area you will be notified by
email of additional delivery charges before your order is shipped.
- Extraordinary delivery conditions may require an additional fee to be paid.
Can you ship to APO / FPO addresses?
Sorry
we cannot ship to APO / FPO addresses. Our cartons are too large. You
may want to ship to a friend or relative who can then forward your
shipment.
Do you ship to Canada, Hawaii and Alaska?
If
ordering from Canada, Alaska or Hawaii there may be additional charges,
we will contact you with details if additional shipping / handling is
due before processing your order. Not all items can be shipped and
sometimes a freight forwarder is needed and that would be at the
additional expense of the customer. We will do everything possible to
help you, please call our customer service team for more details, or
simply place your order and we will contact you with additional
information.
What Is Your Warranty/Guarantee Policy?
All
Products are covered under the manufacturer's warranty. Please contact
us for help with warranty issues for products you purchased through our
company.
Who Handles Customer Service?
We
strive to carry quality brands and deliver your new furniture in
perfect condition. If you need service on furniture, we will do
everything we can to help you. The manufacturer usually handles part
replacements, etc. There will be a note in the literature that comes
with your new furniture that will direct you who to call in the event
that service or replacement is needed. If this information is not
available, please contact us for assistance. We will do everything we
can to make sure you are satisfied.
What if My Shipment Arrives Damaged?
In
the rare situation that you experience damage in your shipment, please
be sure to note it on the delivery paperwork you sign and contact us as
soon as possible within 7 calendar days. If the carton is obviously severely damaged, please
refuse the shipment from the freight company. We will arrange for a
replacement or replacement parts to be rushed out. We will take the
quickest route to remedy the situation. In the event a replacement is
delivered to you before original shipment is returned, you are
responsible for cooperating with the return of the item. Failure to
return the damaged item will cause us to charge your credit card for
the non-returned item.
What is the Cancellation Policy?
If
we are able to cancel your order before it is produced and/or shipped,
there is not a charge for the cancellation. If the product has been
shipped, you will be responsible for all inbound and outbound shipping
charges. These charges will be deducted from your refund.
Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.
What is the Return Policy?
Generally
on all items the return policy is that you are responsible for round
trip freight if the furniture has already been shipped/produced. Please
contact us and we will assess your situation. A 20% re-stocking fee is
also deducted from your refund.
On Free Shipping items the shipping charges are included in the price
but you will still be charged for round trip shipping costs incurred by
NY Furniture. Please be careful when ordering your furniture
and let us know if we can be of assistance in selecting the right
furniture for your situation. Always measure the space you are placing
the furniture. Sorry we cannot accept returns for assembled
merchandise. Any returns must be in their original packaging. Items
will not be authorized for return after 7 days from the delivery date.
Your credit card will be refunded once the manufacturer receives the
returned item.
Are finish colors accurate?
We
do our best to accurately show the finish colors of each piece we
carry, however colors can vary by personal perceptions, monitor type
and age, video card differences and printing variations.
We
pick our vendors very carefully. We require that they stock the
furniture, package it to arrive safely and provide excellent service
after the sale if needed. Also please understand that sometimes
furniture does go on back order. We are entirely dependent on our
suppliers to relay back order information. Please be understanding when
these rare situations arise. Thank you!
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