When submitting payment via PayPal make sure to select the proper shipping address as we do not ship to any address other than the one submitted at the time of payment. If you have any questions feel free to contact us.
Warranty & Return Policy
30 DAY GUARANTEE : Buy with confidence! We test and guarantee our electronic products! The product description in each listing will indicate if the item is covered under this guarantee and for how long, otherwise the item is sold AS-IS with no returns. Please read our guarantee policy carefully before bidding. Purchasing items from NewGearDeals.com includes agreeing to these terms - if you do not agree to abide by these rules, please do not bid.
- If a buyer receives a malfunctioning product upon arrival (DOA reported within 3 days of delivery), the product will be replaced (cross-shipped if customer provides his return tracking info) with an identical(or better) product provided the malfunctioning item is returned at customer expense to NewGearDeals.com within 30 calendar days of payment. If there is no stock available to replace the DOA product, NewGearDeals.com will offer a full refund (including original shipping). This is the only case where shipping is refunded. There are some exceptions to this rule, see 'Nature of this business' below.
- If a product covered under this guarantee arrives in working order but malfunctions during the guarantee period (30 days from payment clearing date unless explained otherwise in the listing), then the product may still be replaced or refunded however the buyer is then responsible for the cost of all shipping and handling. Original shipping will not be refunded, and additional shipping is required to send replacement units. We cannot ship endless replacements at our cost for warranty items. If a covered item fails within the guarantee period, we will honor the warranty and replace the item, but buyers should expect to pay for replacement shipping. Our guarantee ends promptly at the end of the period, and we simply cannot extend service indefinitely.
- ALL returns must have prior authorization, please contact us via email to initiate a return.
- Due to the extreme cost of shipping, our guarantee does not apply to International Orders. If you are an international customer with a problem, please contact us regarding a solution.
RETURNS: Returns are accepted on the following conditions:
- The product is covered by our guarantee (Read the listing and see the guarantee policy details above)
- No returns are accepted and no refunds processed after 30 calendar days of payment.
- All returns must have prior authorization. Please print the form found at http://www.NewGearDeals.com/RMA-Form.pdf and follow the directions.
- Unless instructed otherwise, all returns must be repackaged as originally shipped including all accessories/manuals/software.
- Customer pays for all return shipping costs.
- Returns due to customer errors/issues such as ordered wrong item, changed mind, etc. are not refunded shipping both ways.
- Please include documentation such as original packing slip with the return to indicate your eBay identity and include correspondence emails or other notes explaining the reason(s) for the return.
- Some defective items are not worth returning, or should be kept to compare to replacements - inquire for details.
- Tracking info on returns is required for cross-shipped guarantee replacements.
- Refunds are processed only after returns are received and tested(if applicable).
- Address returns to:
12407 N. MoPac Expwy.
Ste. 100 - 417
Austin, TX 78758-2457
PRODUCT WARRANTY: Buyers assume there is no manufacture warranty unless specifically explained in the listing's product description. If there is a time-sensitive manufacturer's warranty, it is the buyer's responsibility to acquire and exercise their warranty rights via the manufacturer, not via NewGearDeals.com. In general, our Dell branded products do not come with any Dell warranty, all items were purchased from recycling vendors, never from Dell. If buyer contacts Dell, they will not recognize any warranty related to any products sold by NewGearDeals.com. However, product warranties for many of our products are available through squaretrade.com after purchase.
SUPPORT : Technical support for products and related software is not provided by NewGearDeals.com. We are happy to answer a question or two when able, but we are unable to provide extensive support to diagnose your issue or optimize your performance. For assistance with products, buyers must contact the manufacturer or acquire local support at their own expense.
FEEDBACK POLICY: Our automated system will leave positive feedback for you on receipt of your positive feedback for us! We want happy customers so please contact us before leaving any negative or neutral feedback so that we may resolve any issues you may have with the transaction.
- THE NATURE OF THIS BUSINESS: Please read and understand the following information regarding the purchase of our used/refurbished items and how it might create exceptions to our rules:
A large part of our business is selling (recycling) used computer components. Customers are very attracted to our very low prices on high quality items. However, as plain as it sounds, our used/refurbished items are not new. We do routine testing of all of our used items before shipping, however we do not spend 24 hours testing each item nor do we plan to test every aspect of every item in every situation. All items ship as working units, but occasionally an item will arrive dead or fail within a very short time. This is the nature of the purchase! Our customers must acknowledge this basic risk when purchasing used items. If receiving a defective product on the first shipment is completely unacceptable, please consider buying a more expensive new item.
Yes, of course we offer excellent customer service, and will try to solve your issue right away. Our warranty is designed to cover your item failing for a very short period after ordering. We offer refunds and ship replacements regularly, however customers should not expect Rolls Royce service on an inexpensive item.
We can only do so much for your order and we can only stay in business if we stick to our rules for servicing our products.. Our 30 day guarantee must end at 30 days from purchase, not when the buyer finally gets around to using his order, and not at 30 days of actual use of a product. Please buy a third party extended warranty if you are concerned about your order failing at day 31.